IT helpdesk for IoT connectivity

Andersen is hiring an IT Helpdesk Specialist for a project supporting and modernizing cloud-first IT infrastructure and ensuring reliable IT services for a global IoT connectivity provider. The customer is an international technology company specializing in the development and provision of advanced communication and connectivity solutions.

• Providing first-point-of-contact support for hardware, software and connectivity issues.
• Logging, prioritising and triaging tickets in the ITSM platform.
• Resolving 1st and 2nd line issues independently, escalating only when needed.
• Providing onsite and remote support (laptops, peripherals, communication tools).
• Supporting printers, AV and meeting room equipment, Microsoft Teams and Zoom, visitors and contractors.
• Working within SLAs.
• Administering SharePoint Online (sites, permissions, sharing, external access).
• Managing user account lifecycle in Microsoft Entra ID (Azure AD).
• Managing groups, distribution lists and shared mailboxes in M365.
• Handling SSO and MFA enrolment and troubleshooting.
• Resetting credentials and managing access permissions per security policies.
• Enrolling and configuring devices in Intune (Windows and macOS).
• Managing security policies, compliance profiles and baselines.
• Deploying software and updates via Intune.
• Troubleshooting compliance issues and reporting on endpoint security.
• Maintaining hardware inventory across global offices.
• Provisioning hardware, accounts and software access for new starters.
• Coordinating hardware shipping for remote and international hires.
• Managing full offboarding (deprovisioning, device recovery).
• Conducting IT inductions.
• Maintaining the IT knowledge base; documenting recurring issues and workarounds.
• Contributing to IT policies and SOPs.
• Maintaining the IT asset register across the lifecycle.
• Tracking software licences and flagging renewals and compliance issues.
• Identifying obsolescence risks and ageing hardware.

• Microsoft 365 Fundamentals.
• CompTIA A+.
• ITIL Foundation.
• Luxembourg’s official languages (French, German or Luxembourgish).
• Будет плюсом: Degree in Computer Science, IT or a related field (desirable, not essential; certifications and experience are considered equally); Microsoft 365 Endpoint Administrator (advantageous)

• We give our employees an opportunity to attend and participate in the company’s BA meetups, as well as offer a compensation program for international professional certificates.
• There are many different ways to grow and develop at our company.
• You can improve as a tech specialist or a resource manager, and all your activities will be decently rewarded.
• You will have an opportunity to take on the role of a mentor and help a group of BA/SA beginners grow.
• Our employees have access to Andersen Knowledge Base, where they can take courses in a variety of areas: the art of negotiation, PreSale & Discovery, Agile essentials, product ownership, microservice architecture, API design, SQL, AWS, GDPR, UX/UI, people management, and more.