IT Administrator

VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. You’ve probably already seen us in action, we’re trusted by Tesco, Asda, Dunelm, and Iceland, just to name a few.

With over 1 million users across more than 42,000 locations in 39+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!

As IT Administrator, you will join our IT & Data team, taking ownership of end-user support across multiple locations. In this role you’ll provide exceptional levels of support to empower our teams, whilst also managing core IT hardware, including workstations/computers, networking equipment, Wi-Fi, network cabinets, and printers, ensuring a seamless day-to-day experience for everyone across VoCoVo.

Please note, to apply for this position you must be based in the UK and have the legal right to work in the UK. This role is hybrid and requires 3 days per week working onsite, this will alternate between our Shipton-under-Wychwood and Cheltenham offices.

What does success look like?

0-6 Months

6+ Months

• Excellent customer support skills, you have the the ability to effectively diagnose and resolve technical issues for end-users.
• A consistently friendly and helpful attitude, with a proactive approach to user support and problem-solving.
• Strong competency in the installation, configuration and ongoing support of Apple laptops, macOS and iOS.
• You bring strong administrative skills within the Google Workspace suite, including user management, application configuration and security settings.
• You have a tech-forward approach and are familiar with online cloud applications and AI systems (Gemini, Gemini Enterprise, Claude).
• Proficiency in installing, configuring and troubleshooting various network and local printers.
• Extensive experience with installing, configuring, maintaining and troubleshooting Windows-based desktop and server operating systems.
• You have a fundamental understanding of IP addressing, subnetting, routing and DNS.
• In-depth knowledge of Microsoft 365 administration, encompassing user account management, Exchange Online, SharePoint Online and Teams.
• Familiarity with Microsoft Azure Active Directory for user setup, permissions management and basic administration tasks.
• Exposure to the configuration, support, maintenance and management of VoIP systems.
• IT technical qualifications, ITIL knowledge and Windows/Mac certifications would be desirable but are not essential for this role.

£32,000 - £38,000

Diversity and Inclusion

At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together.

We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage.

Company Values

Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture.

VALUED

Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity

ONE TEAM

Collaboration of all for VoCoVo’s happiness and success

INNOVATION

Our products are constantly evolving to tackle the pain points of retailers across the globe

CUSTOMER FOCUSED

Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations

EMPOWERED

Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit, apply now!