IT administration specialist for office infrastructure

Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the challenges of tomorrow. We’re looking for a customer-oriented & experienced IT Administration Specialist to join our operations team in the Lviv office and deliver efficient and high-quality IT support to employees. You’ll be the go-to person for hardware and infrastructure support across our offices ensuring employees have the right equipment, workspaces run smoothly, and office IT systems stay operational.

• Hardware equipment management — procure, configure, deploy, replace, and upgrade laptops (macOS & Windows), monitors, peripherals, and mobile devices for employees
• Workplace administration — process workplace type changes (office/remote/hybrid), manage shared workspace equipment, and ensure meeting rooms are fully functional.
• Office infrastructure maintenance — troubleshoot and repair printers, manage cable infrastructure in meeting rooms, and maintain office equipment inventory
• Physical security systems — support access control systems, monitor and maintain video surveillance systems, respond to security incidents.
• OS deployment & IT security — perform operating system upgrades and migrations, handle corporate password issues, register client laptops, and execute media sanitization procedures during employee offboarding
• Asset & inventory management — track IT equipment lifecycle, manage returns and reassignments, maintain accurate asset records
• Service desk operations — resolve IT support tickets via Jira, meet SLAs, collaborate with the broader IT Operations team

• 3+ years of experience in IT support, helpdesk, or a technical support role
• Hands-on experience with macOS and Windows device configuration and troubleshooting
• Experience with hardware diagnostics and repair — laptops, monitors, printers, peripherals
• Knowledge of access control systems and basic network infrastructure
• Experience working with ticketing systems (Jira Service Management preferred)
• Strong organizational skills and ability to manage high volumes of concurrent requests
• Willingness to work on-site in the Lviv office.
• Будет плюсом: Experience with video surveillance systems setup and maintenance; Familiarity with BYOD policies; Knowledge of IT asset management best practices and tools; Experience with Windows OS deployment at scale (e.g., Windows 10→11 migrations); Understanding of media sanitization and data destruction procedures

• By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results.
• That’s why we offer a range of benefits that support your well-being and charge your professional growth.