Head of IT support & operations in proptech

VillaCarte Group is an international development group based in Phuket, operating across real estate, hospitality, and proptech. We are looking for a strong IT professional who will take ownership of office IT support and corporate service operations.

• Own the IT Support function end to end and make sure every request is logged, resolved, or properly escalated
• Set up and maintain a simple, clear support process with one request channel, defined priorities, and regular reporting on ticket volume, categories, and response times
• Act as the technical lead for the IT Support specialist: set standards, review work, and serve as the escalation point for more complex issues
• Stay hands-on and work on tickets yourself when the queue is busy
• Own office IT infrastructure, including Windows/macOS devices, LAN/Wi-Fi, printers and peripherals, VPN access, and basic endpoint hygiene
• Administer the company’s SaaS portfolio, including Google Workspace, ClickUp, Slack, Zoom, Dropbox, Cloudflare, Namecheap, Miro, Figma, QuickBooks, Adobe CC, VPN, and other services
• Manage user access, provisioning and deprovisioning, and keep access rights aligned with current employees and responsibilities
• Own subscriptions, billing, renewals, license usage, and seat counts
• Maintain an up-to-date internal services inventory, including owners, costs, seats, and renewal dates
• Act as the main point of contact for third-party vendors
• Handle day-to-day Google Workspace and other service administration at the user, group, and access level
• Get familiar with the current IT landscape, equipment, infrastructure, and services
• Understand the real support workload and key pain points
• Identify what works well and what needs improvement
• Build a clear improvement plan covering tools, processes, priorities, and support capacity
• In parallel, take over SaaS administration, access management, billing, and license control

• 5+ years of experience in IT Support / System Administration
• At least 2 years of experience being accountable for IT Support as a function, not only working as part of a support team
• Strong hands-on troubleshooting skills across Windows/macOS, LAN/Wi-Fi, and office peripherals
• Experience managing SaaS services from the operational side: user access, provisioning, billing, licenses, seats, and renewals
• Comfortable working as a player-coach: able to lead and set standards, while still willing to handle tickets directly
• English level B1+ due to the international team
• Based in Phuket or ready to relocate
• Будет плюсом: Google Workspace administration experience; Basic Linux/server knowledge; Familiarity with AI tools such as ChatGPT, Claude, or n8n; Vendor negotiation experience; Experience in real estate, hospitality, proptech, or a fast-moving company

• On-site role in Phuket within an international company
• High level of ownership and autonomy
• Opportunity to improve and shape IT Support processes, not just execute incoming requests
• Direct interaction with the CIO
• Collaboration with DevOps, Security, and Automation teams
• Relocation support