devops engineer in customer experience technology

Merkle, a dentsu company, powers the experience economy through apps, CRM, technology architectures, data, identity, insights, digital marketing, and customer experience solutions. It helps global brands build loyalty, drive growth, and connect meaningfully with their audiences.

• Maintain and troubleshoot Jenkins pipelines to ensure reliable code deployments;
• Apply incremental AWS infrastructure changes using Terraform under established patterns and conventions;
• Monitor system performance via CloudWatch and Grafana, and escalate anomalies promptly;
• Ensure consistency and stability across development, staging, and production environments;
• Keep infrastructure documentation, diagrams, and runbooks current as the system evolves.

• 2+ Years of hands-on experience in a cloud or DevOps-related role;
• Working knowledge of core AWS services: EC2, S3, VPC, and security groups;
• Ability to read, plan, and safely apply Terraform configurations;
• Practical experience with Jenkins, including triggering builds, reading logs, and understanding pipeline syntax;
• Solid Linux fundamentals, including command line, file management, and permissions;
• Proficiency with Git workflows, including branching, merging, and pull requests;
• Clear communication across technical and non-technical teams;
• Fluent English;
• Degree in Computer Science, IT, or equivalent experience;
• Nice to have: exposure to containerization concepts such as Docker and Kubernetes, familiarity with Python or Bash scripting, AWS certifications such as Cloud Practitioner or Solutions Architect Associate.

• Hybrid work with an expectation of 1 day per week or 4 days per month in the office;
• Adaptable hours and home office options;
• Competitive salaries;
• Volunteer days and wellness days;
• Modern offices and a multicultural environment;
• Training, mentorship, and data-driven projects;
• Additional benefits may be available.