customer success engineer – UK

Cyera develops a cloud-era data security platform that helps businesses secure data, enable agile collaboration, and pursue new business opportunities. Its platform is trusted by security teams at leading global businesses.

• Serve as the primary technical expert on the Cyera Platform
• Build trusted advisor relationships with customers, from practitioners to executives
• Drive customer adoption through onboarding and training
• Understand customers’ requirements, challenges, and desired business outcomes, and design and deliver customized use cases aligned with their goals
• Ensure customers realize the full value of their investment and maximize return on investment by driving sustained platform adoption
• Lead ongoing customer engagement and expansion to help customers achieve business and technology objectives
• Identify and resolve obstacles to customer success, collaborating with peers
• Advocate for customer feedback and influence Cyera’s roadmap and product development
• Use self-paced training resources to support customer education and knowledge growth
• Troubleshoot and resolve technical issues affecting customers
• Monitor and report on customer well-being, tracking health and usage indicators
• Develop joint success plans with customers
• Document and share best practices internally and externally
• Mentor team members and support their professional development
• Participate in interviews to help identify and onboard team members
• Conduct Quarterly Business Reviews, evaluate progress, and identify opportunities for improvement and collaboration

• Associate degree or equivalent experience
• 12 Years of experience and strong project management skills to plan, organize, and execute multiple projects while maintaining attention to detail
• Thrive in an ambiguous, fast-paced, deadline-oriented startup environment
• Results-oriented track record of driving revenue growth, customer satisfaction, feature adoption, and customer retention
• Prior experience collaborating with Development teams
• Proficiency in SQL and scripting languages such as Python, and hands-on experience with cloud environments
• At least 3 years of hands-on experience with data and cloud technologies, including databases, cloud infrastructure, and basic administration such as cloud networking, data and compute assets, IAM, and permissions
• Experience with programming or scripting languages and familiarity with APIs and web services
• Prior experience in a software company in a technical customer-facing role
• Track record of owning customer relationships, including onboarding, renewal, and expansion
• Self-motivated, proactive, and innovative team player who strives to inspire customer loyalty
• Strong interpersonal and customer relations skills, including building and nurturing strategic relationships
• Clear and concise verbal and written communication skills, including the ability to convey complex information
• Ability to lead executive meetings and technical workshops
• Ability to work autonomously on complex challenges, including tasks with limited documentation, and seek assistance primarily for more complex initiatives or issues
• Будет плюсом: Bachelor’s degree in Computer Science or equivalent experience, expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management with hands-on experience

• Локация: Лондон, Великобритания
• Travel 25–50% annually
• Remote work with office setup reimbursement
• Competitive salary
• Paid holidays and sick time
• Health, vision, and dental insurance