Customer Delivery Architect

Location: All German Offices

Travel: Up to 25% Regional

You will join Cisco Customer Experience (CX) Professional Services in Germany, partnering with enterprise and public sector organizations to design resilient, transformative technology architectures. Our team bridges cutting-edge innovation and strategic business outcomes, fostering an inclusive, collaborative culture centered on technical excellence, continuous learning, and trusted customer advisory where architects lead high-impact customer transformations.

As a Customer Delivery Architect, you will serve as the trusted technical advisor and lead architectural authority for Cisco’s most strategic customer engagements across Germany.

• Manages multiple high-priority projects simultaneously, working under pressure and setting priorities to ensure timely and successful delivery of solutions.
• Have regional-level impact and sphere of influence; building relationships with other technical stakeholders within the organization.
• Demonstrates deep expertise in the technology domains of Agentic AI Systems and Cloud Native architectures
• Applies AI-driven workflows to optimize operational and administrative efficiency, enabling deeper engagement in solution design and customer interaction.
• Provides guidance, training and mentoring within and outside the team (including engineers and architects across organizations), promoting a culture of innovation, collaboration, and excellence, with a focus on advancing AI and Cloud Native literacy, responsible AI adoption, and strategic AI integration.
• Develops strong partnerships with engineers, Technical Leaders and other internal SMEs and leaders, to influence and impact quality of delivery.
• Contribute and engage in industry events such as KubeCon, and AGNTCon.
• Minimum Qualifications
• Bachelor's degree + 5 years of related experience, or equivalent relevant work experience.
• CNCF Certification Kubestronaut or other equivalent Cloud Native experience
• Practical experience with AI Systems (Training / Inference / Agents)

• Proven track record leading multi-domain architectural design and delivery engagements incorporating AI/ML pipelines, data platforms, or responsible AI frameworks.
• Experience maintaining code in open-source projects (preferably CNCF)
• Open-source community ambassador or equivalent experience
• Track record of contributing to technical industry forums (e.g., KubeCon, Cloud Native Days etc..) and developing mentorship/training programs for junior technical teams.
• Site Reliability Engineering experience in production operational environments and working with observability solutions
• Appreciation for security and GitOps based software delivery lifecycle practices
• Fluent German language preferred

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.