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Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
The DevOps Service Enablement team serves as the primary client-facing gateway for all stakeholders interacting with Cloud & DevOps. In this critical role, you will act as the ambassador for Cloud & DevOps, engaging directly with both business and technology stakeholders. Your mission will be to deeply understand their business needs, clarify expectations, and expertly guide them to the most suitable service path: whether through standard service offerings, guided enablement, or tailored solutions.
This position uniquely blends strong business acumen, expert stakeholder relationship management, technical advisory, and passionate Cloud & DevOps service advocacy. You will be instrumental in elevating the quality of incoming demands, enhancing transparency across the service delivery lifecycle, driving the adoption of standardized service blueprints, and ensuring stakeholders receive proactive communication and exceptional follow-up.
This role is perfectly suited for an individual who thrives on integrating technical understanding with customer-facing communication, strategic service consulting, effective demand management, and a commitment to continuous improvement
