account manager in iGaming

SOFTSWISS supplies iGaming software solutions. Its Sportsbook team builds a platform that enables operators to launch and manage sports betting businesses in regulated markets worldwide.

• Lead client onboarding and API integrations from initial technical setup through testing and production go-live;
• Coordinate technical delivery by maintaining integration roadmaps, defining requirements, and preparing clear tasks for Engineering and DevOps teams, including logs, reproduction steps, and technical specifications;
• Conduct pre-release technical audits of client setups to identify configuration or integration issues before they affect production;
• Manage technical incidents and troubleshooting by analysing logs, isolating issues, coordinating resolution with internal teams, and contributing to Root Cause Analysis (RCA);
• Support client product adoption through technical demonstrations, feature guidance, and ongoing communication while collecting feedback and contributing to strong CSAT results;
• Improve technical support processes using internal automation and AI tools to optimise ticket triage, documentation, knowledge sharing, and issue resolution.

• English at B2 level or higher;
• Russian at B2 level or higher;
• Practical experience in a Technical Account Manager, Technical Support, Integration, Implementation, or similar client-facing technical role;
• Solid understanding of web architecture, REST APIs, JSON, browser DevTools, and server logs;
• Ability to troubleshoot integrations and distinguish configuration issues from platform bugs;
• Hands-on experience with Jira and Confluence for issue tracking, task management, and technical documentation;
• Strong analytical and problem-solving skills;
• Ability to work autonomously and manage several technical priorities;
• Strong communication skills and confidence working with clients and cross-functional technical teams;
• Nice to have: experience in iGaming, Sportsbook, betting, or high-load SaaS products, understanding of Sportsbook integrations and the technical ecosystem behind online betting products, experience incorporating AI or automation tools into technical support, integration, or account management workflows.

• Private health insurance;
• Sports benefits;
• Comprehensive Mental Health Program;
• Free English lessons online;
• Local language courses;
• Paid time off;
• Maternity leave support;
• Referral program rewards;
• Upskilling, internal workshops, and participation in professional conferences and corporate events.