Systems Engineer

Site Reliability Engineer (SRE) - Remote

As a Site Reliability Engineer (SRE) at Altera, you will be responsible for ensuring the reliability, scalability, and performance of our hosted healthcare platforms. This role blends software and systems engineering to enhance service availability, automate operations, and improve the customer experience. You will act as a technical leader in monitoring, troubleshooting, incident response, and continuous improvement across our cloud and hybrid environments.

• Maintain and improve the reliability, availability, and performance of our production environments.
• Lead the investigation and resolution of complex application, database, and infrastructure issues.
• Participate in incident management, conduct root cause analysis (RCA), and contribute to post-incident reviews to prevent future occurrences.
• Define and measure Service Level Indicators (SLIs) and Objectives (SLOs) to meet our service commitments.
• Develop proactive monitoring and alerting strategies to identify and resolve issues before they impact customers.
• Automate operational tasks using scripting and Infrastructure-as-Code (IaC) to improve efficiency.
• Partner with engineering and cloud teams to refine deployment, monitoring, and support processes.
• Provide technical leadership during major incidents and act as a key escalation point for critical issues.

Education:

Working Arrangements

Travel

At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment.