Systems Architect - Applied Architecture and Technology

Prinicpal Systems Architect, Applied Architecture and Technology - Remote or Hybrid, UK

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.

• Build an ongoing and trusted relationship with the assigned customers by being “the expert” on how the current SAS technology is being used and enabling efficient new SAS software adoption.
• Be a “technology expert” that supports other members of the team in supporting their customers
• Partner with other SAS groups, ex. Engineering, Publications, Technical Support, Consulting, etc., to deliver the best customer experience possible as it relates to migrating, implementing, using and operating SAS software.
• Work directly with Engineering and Product Management, provide customer-based feedback to enhance the software.
• Resolve escalated customer issues, either through direct resolution or streamlining the process of resolution with the appropriate subject matter expert.
• Propose, update and review customer architectures, designs and adoption roadmaps. Provide feedback and mapping to Engineering efforts.
• Define and execute proof points based on direct customer scenarios around performance, scalability, functional and operations goals.
• Work directly with the customer (ranging from admin to sr architect to director to executive) and/or SAS Professional Services during customer implementation.
• Ensure all applicable security policies and processes are followed to support the organization's secure software development goals.
• Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

• Bachelor’s degree in Computer Science, Engineering, related field or equivalent experience.
• A minimum of 12+ years of experience in multiple software technologies and domains.
• Ability to work constructively and collaboratively across independent SAS teams and divisions.
• Significant experience with implementing and operationalizing SAS 9 and SAS Viya.
• Significant experience with cloud native infrastructure technologies across multiple cloud providers.
• Advanced experience and competency in optimizing applications within Kubernetes environments.
• Advanced ability to “go deep”, ex. write code, log diving, etc. while also being able to “take it up a level” based on audience.
• Ability to thrive within an independent and collaborative working environment.
• Ability to travel when needed.
• Proof of right to work in the UK
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
• Decision Making - Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
• Technology Savvy- Leveraging one’s practical knowledge and understanding of recent technology tools, solutions, and trends to improve work results, solve work problems, and take advantage of new business opportunities.
• Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Previous experience working in a customer facing, technical role.
• Previous experience working in an engineering role.
• Previous experience with project management techniques.

You are welcome here.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

Additional Information:

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Do you have a passion for helping customers get to the latest and greatest software versions to achieve maximum business value? If you are eager and passionate to learn, grow your skills, and immediately contribute to the migration technology experience of SAS customers, this role might be for you!

As a member of the Applied Architecture and Technology team you will have a direct impact on both the current and future success of assigned customers on their SAS software journey, many of which are SAS largest and most strategic customers. You will do this by “rolling up your sleeves” to map a course for migrating from previous SAS versions, enabling additional and future software adoption, removing roadblocks that hinder that adoption and creating documents and utilities to enable others.

Become a leader at SAS. We strive for colleagues who will contribute to the unique culture that makes SAS such a great place to work. If you bring passion, enthusiasm, technical skills, relationship skills, problem solving, good communication, and of course, innovation, apply and get ready to make an impact!!