Software Engineer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

As a Staff Software Engineer, within the Enterprise Integration team, you'll provide technical leadership and strategic direction in building state of the art applications and integration solutions using ServiceNow platform and related technologies. You’ll partner closely with Product Owners, Architects, Business Analysts, and cross-functional IT teams to design, and implement scalable robust solutions.

• Build high-quality, scalable, clean, and reusable applications and integration solutions using ServiceNow platform and related technologies.
• Play a lead role to drive end to end design and implementation of features with a focus on the development of our Analytical Product (Javascript & Java).
• Own critical technical initiatives from planning to deployment, continuously refining and improving existing applications and services.
• Explore the latest ServiceNow features and evaluate them for adoption
• Develop proof-of-concept and prototype solutions to validate architectural, design decisions and demonstrate feasibility.
• Establish and promote best practices around platform development, integrations, and performance optimization.
• Mentor and guide engineers, fostering technical excellence and professional growth within the team.

We are looking for a forward-thinking Staff Software Engineer, to drive the next phase of our platform evolution, focusing on intelligent automation, scalable integrations, and reusable applications.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Typically requires a minimum of 10+ years of related experience delivering end-to-end enterprise-grade solutions
• Expert-level proficiency in Javascript, with good experience of Java or a similar OOP language.
• Proficient in modern UI frameworks such as React or web component based frameworks, with strong JavaScript development skills.
• Proven capability in building and maintaining secure applications and integrations with a strong emphasis on scalability and security best practices.
• Demonstrated ability to lead technical initiatives and collaborate across teams without formal authority

Good to have:

• Experience using AI Coding tools such as Claude or Codex.
• Experience with backend disciplines such as RESTful API design, design patterns and database technologies.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.