Software Engineer

TOPdesk builds service management software used across education, healthcare, government, and manufacturing. We are 800+ colleagues in 11 offices worldwide. Founded over 30 years ago, we serve more than 10 million users worldwide and have been helping organisations deliver better services ever since.

We are an open, collaborative organisation with little hierarchy — people own their work end to end and are trusted to make the decisions that matter. We are reinventing ITSM and ESM for the agentic era, building AI agents our customers can trust, and this role is part of that.

Build agentically

Work with agents, stay accountable

Raise the bar

Technical environment

Claude Code is our current primary agentic engineering environment: agents may plan and execute within defined constraints and governed environments, while engineers stay accountable for problem framing, architecture, acceptance criteria, security, verification, and production outcomes. Agent-generated work is backed by automated tests, runtime checks, reviewable evidence, and risk-based human approval — we match deterministic automation, structured workflows, or agents to the nature and risk of the task rather than maximising autonomy for its own sake.

Success in your first year

Required

Additional Information

As a Senior Software Engineer, you deliver production work — including legacy modernisation — through agentic workflows, inside the teams setting the operating model for the rest of TOPdesk engineering.

The work is real and customer-facing: you'll build and modernise TOPdesk's Knowledge Base — expanding existing components, shipping new features, and improving the underlying technologies — for a service management platform used by millions of people every day. Some days that's an accessible, polished user interface; other days it's making the backend fast and reliable; often it's both across the stack.

You work with Claude Code as your primary collaborator: framing problems, orchestrating agents to build and modernise real product, and standing behind the verification. Working this way is the heart of the role, not an add-on.

What this is not: A traditional senior engineering role with optional AI tooling bolted on top. Building agentically is how the work gets done here.

You join team Phoenix, one of the first teams adopting our AI-native SDLC, reporting to an Engineering Manager, proving it in production on real customer-facing systems. Phoenix is a cross-functional team spanning back-end, front-end, UX, testing, and product — you deliver alongside a UX designer and a Product Manager, and work with platform teams to get code to production.

Want to apply?

Does this sound like your next step? Apply with your CV and a short motivation letter via the application form. We would love to see how you actually work with agents — a brief, a workflow, or a change set you drove with Claude Code or an equivalent.