ServiceNow Solution Architect

Strengthen and lead our team as our Senior ServiceNow Solution Architect

Create meaningful solutions. Build trusted relationships. Shape the future of ServiceNow delivery.

Location: UK only. This role offers flexibility, with the ability to work from home alongside travel to client locations for meetings, workshops, or periods of on‑site delivery when required. We would like candidates to not live too far from a DXC office however can offer flexibility on this: London, Farnborough, Newcastle upon Tyne, or Erskine (Glasgow)

Vetting: Requires eligibility for security clearance and be a sole UK national.

As a ServiceNow Solution Architect, you will play a pivotal role in shaping thoughtful, high‑quality ServiceNow solutions that truly make a difference for our clients. You’ll lead scoping, design, development, and implementation activities across diverse client engagements, working in close partnership with delivery teams and stakeholders to create solutions that are not only technically excellent, but also practical, sustainable, and valued by the people who use them.

You will take the time to understand client needs deeply, translating business goals into elegant technical designs that follow industry best practices. Collaborating closely with engagement leads, project managers, business analysts, developers, and testers, you’ll guide solutions from concept through delivery and beyond—ensuring quality, reducing risk, and supporting long‑term success.

This role is ideal for someone who enjoys mentoring others, values collaboration, and takes pride in building trusting relationships while delivering outstanding outcomes.

• Proven experience in consulting or professional services, delivering complex technical solutions
• A track record of successfully delivering ServiceNow projects as a Solution Architect, on time and within budget
• Certified ServiceNow System Administrator
• Certified Implementation Specialist in at least one ServiceNow product suite
• ITIL Foundation certification (v3 or v4)
• Strong hands‑on experience with ServiceNow scripting and configuration, including JavaScript, CSS, AngularJS, Flows, Business Rules, Client Scripts, UI Actions, Widgets, and UI Pages
• A solid understanding of ServiceNow integrations, including Integration Hub, SSO, Web Services, LDAP, JDBC, and related technologies
• Experience working within complex client environments, adapting thoughtfully to differing needs and constraints
• Knowledge of common business analysis techniques and delivery approaches
• Experience with agile and traditional delivery methodologies
• A communication style that is open, clear, and authentic, helping to build alignment and trust with stakeholders
• A collaborative mindset, with the confidence to influence while valuing different perspectives
• Resilience and determination, approaching challenges with curiosity and a solutions‑focused attitude
• A genuine commitment to continuous learning and personal development
• Experience with business solutions, particularly within CSDM / CMDB
• Strong relationship‑building skills and the ability to create and sustain professional networks
• Willingness to travel when needed to support clients and teams

DXC Technology creates new possibilities for technology to have a meaningful impact on people, businesses, governments, and society. DXC brings together a portfolio that spans software, services, and IT infrastructure to serve more than 1 billion customers in over 70 countries on six continents.

DXC invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

We help customers build IT investment strategies that support transformation and the ability to deliver on business goals.

Our Commitment to You

DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.

What's Next

If this sounds like a role where you could do your best work, we’d love to hear from you—please apply and start the conversation with us.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.