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ai-инструменты
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описание
The role focuses on integrating SAP’s Joule ecosystem with ServiceNow and other enterprise platforms through open agent communication protocols, covering the agent development lifecycle from SAP BTP provisioning to production-grade A2A orchestration.
задачи
Design and deploy pro-code AI agents on SAP BTP using Joule Studio, LangGraph, or SAP Cloud SDK for AI; define agent tools, orchestration logic, and backend integrations with S/4HANA OData APIs through BTP Destination Service
Architect and implement end-to-end A2A communication between SAP Joule and ServiceNow, exposing Joule agents as A2A-compliant servers via SAP Agent Gateway, authoring Agent Cards, configuring JSON-RPC endpoints, and registering External Agent Providers in ServiceNow AI Agent Studio over Google A2A protocol v0.3.0
Design primary and secondary agent delegation patterns, asynchronous push notification flows, and timeout-resilient pipelines across SAP and non-SAP agent networks
Configure end-to-end authentication across agent boundaries using OAuth2, SAP IAS App2App trust, and BTP Cloud Identity Services; enforce least-privilege access, token governance, and audit-ready agent call chains
Own the SAP BTP stack underpinning agent workloads, including AI Core provisioning, SAP Build Process Automation entitlements, Cloud Foundry runtime, Destination Service, and SAP Agent Gateway configuration
Instrument agent pipelines with structured logging, distributed tracing, and alerting to detect, root-cause, and systematically prevent failures across multi-hop agent calls
требования
4+ Years of hands-on SAP BTP engineering experience, including Cloud Foundry, SAP Cloud Identity Services, and Destination Service configuration
Proven experience building and deploying custom Joule agents in Joule Studio (pro-code path), with tool definitions connected to SAP backend systems via OData or REST APIs
Production experience enabling A2A integration between SAP Joule and ServiceNow AI Agent Studio, including Agent Card authoring, External Agent Provider registration, credential aliasing, and A2A protocol handshake validation
Strong command of agentic AI frameworks such as LangGraph or CrewAI, and multi-agent orchestration patterns including delegation, fallback, and asynchronous response handling
Solid understanding of API security and authentication, including OAuth 2.0, mutual TLS, SAP IAS trust configurations, and BTP service bindings
Familiarity with ServiceNow platform internals, including Now Assist AI Agents, Integration Hub, Flow Designer, and Connection & Credential Aliases
Strong grasp of distributed systems design, API performance, and fault-tolerance patterns relevant to multi-agent pipelines
Excellent communication skills and ability to explain complex agent topology designs to engineering and business audiences
Будет плюсом: MCP (Model Context Protocol) alongside A2A, SAP BRIM, SOM, or BTP Integration Suite (CPI), ServiceNow Yokohama/Zurich release features, SAP BTP or ServiceNow certifications, CI/CD for BTP workloads using Cloud Foundry CLI, MTA deployment, or GitHub Actions
