Microsoft Dynamics 365 CRM, Power Platform & Copilot Functional Architect

Our Story

BearingPoint is an independent management and technology consultancy with European roots and a global reach. We work alongside organisations to help them achieve measurable business outcomes through strategy, transformation, technology and innovation.

Our consultants combine deep industry expertise with leading technology capabilities to deliver practical solutions that create sustainable value. We help clients address complex business challenges across customer engagement, digital transformation, data and AI, ERP modernisation, sustainability, supply chain and enterprise architecture.

Within the UK, BearingPoint has a growing Microsoft practice focused on delivering business transformation through Microsoft Business Applications, Power Platform, Azure, Microsoft 365 and AI solutions. We work closely with Microsoft to help organisations modernise customer engagement, service operations, employee experience and business processes using Dynamics 365 and Microsoft Copilot.

Our Microsoft Business Applications Practice

The BearingPoint Microsoft Business Applications practice helps organisations transform customer and employee experiences through intelligent, connected and AI-powered business solutions. Our capabilities include:

- Dynamics 365 Sales

- Dynamics 365 Customer Service and Contact Centre

- Dynamics 365 Customer Insights Data

- Dynamics 365 Customer Insights Journeys

- Power Platform, including Power Apps, Power Automate, Power BI, Power Pages and Dataverse

- Microsoft Copilot and Copilot Studio

- Microsoft Fabric and Azure AI Services

Our teams support clients across sectors including Financial Services, Retail, Consumer Products, Utilities, Manufacturing, Public Sector, Healthcare and Professional Services. As AI becomes embedded across Microsoft Business Applications, BearingPoint is investing in Copilot-led transformation, intelligent customer engagement, agentic AI and next-generation customer experiences.

Dynamics 365 Customer Engagement

Power Platform

AI & Copilot

Consulting & Delivery

Technical & Product Knowledge

Personal Attributes

Success Measures

Why work for us?

BearingPoint provides a highly competitive and flexible benefits package designed to support employee well-being, career development, and work-life balance. This includes private health and dental insurance, pension contributions, annual bonuses, gym membership support, professional subscriptions, paid maternity and paternity leave, income protection, nursery workplace benefits and many more.

Joining BearingPoint means becoming part of a collaborative, entrepreneurial and people-focused organisation where innovation, learning and professional growth are actively encouraged. You will have the opportunity to:

Role Background

As demand for AI-enabled customer engagement solutions continues to grow, BearingPoint is expanding its Microsoft Business Applications team and is seeking a senior Microsoft Dynamics 365 CRM, Power Platform & Copilot Functional Architect.

This role is suited to an experienced architect who combines strong business consulting skills with deep functional expertise across Dynamics 365 Sales, Customer Service, Customer Insights Journeys (CIJ), Power Platform and Microsoft Copilot. The role will shape customer transformation programmes, define target business processes, design AI-enabled customer experiences and act as the functional design authority across the Microsoft Customer Engagement platform.

The Functional Architect will lead the design and delivery of enterprise-scale Customer Engagement solutions built on Dynamics 365, Power Platform and Microsoft Copilot technologies. Working with business stakeholders, delivery teams and technical architects, the role will define target operating models, business processes, customer journeys and functional solution architectures that maximise value from Microsoft Business Applications.

Functional Architecture & Solution Design

Customer Engagement Transformation

Power Platform Leadership

Microsoft Copilot & AI Enablement

Stakeholder Engagement & Leadership

For further information, please see BearingPoint’s careers website.

Diversity

BearingPoint is an equal opportunities employer. We are committed to having a diverse and inclusive workforce where each individual feels they belong. Fostering a work environment with a strong sense of community and where everyone can thrive is a core pillar of our business. We are focused on attracting and retaining the best people with the right skills and the desire to deliver excellent results, regardless of background. In return, we will provide a working environment in which everyone feels valued and has the opportunity to fulfil their potential, where their talents are fully utilised and company goals are met. We celebrate the strength that comes from our similarities and our differences through local initiatives which promote inclusion, outreach, and respect.