Head of AI Driven Digital Customer Engagement Management Platform

Job Title: Head of AI- Driven Digital Customer Engagement Management Platform

- Location: Morristown, NJ, Cambridge, MA

Sanofi's Digital Business Horizon 2030 is to deliver best-in-class and first-in-class science faster to patients. Project Orion is a mandatory and strategic migration from OneCRM (end-of-support end-2029) to a new Customer Engagement Management Platform (CEMP), covering 13,000 users across 45 countries. This is not a like-for-like replacement — it is a leap forward to an AI-native, omnichannel customer engagement platform.

The Head of AI-Driven Digital Customer Engagement Management Platform holds a pivotal role responsible for leading the end-to-end implementation of Sanofi's new Customer Engagement Management Platform, including the deployment of Concierge for Field as the single conversational entry point for all customer-facing teams, and the transition from the current Veeva OneCRM system to the ExCom selected CEMP platform.

This role is central to Sanofi's Go-to-Market transformation, enabling all field-based teams to engage customers in a seamless, AI-augmented, and data-driven way. There is a significant investment envelope behind over the period from 2027–2030, making this one of the most strategically significant digital programs at Sanofi.

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

The Head of AI-Driven Digital Customer Engagement Management Platform is accountable for the successful delivery of Project Orion including concierge for Field, the strategic migration and transformation of Sanofi's customer engagement platform ecosystem. She/He will lead a cross-functional program team, partner closely with the GBUs, Markets, GTMC, and ensure the platform enables Sanofi's vision of an AI-augmented, customer-centric engagement at scale.

Program Leadership & Implementation

Concierge for Field Deployment

Platform Architecture & AI

Stakeholder & Governance

Responsible AI

Ways of working

Education:

Language

Travel

Sanofi US Services and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

Sanofi US endeavours to make our career center accessible to any and all users. If you are experiencing difficulty and need assistance applying online, please call 1-866-SANOFI2 (1-866-726-6342) or click here

US and Puerto Rico Residents Only

Sanofi Inc. and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

North America Applicants Only

The salary range for this position is:

$247,500.00 - $357,500.00

All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.