Chief of corporate IT user support

Social Discovery Group is the world's largest group of social discovery companies which unites more than 50 brands . For more than 20 years, we have been creating premium international dating services and social discovery apps with a focus on video streaming, AI technologies, entertainment, and game mechanics. Our product portfolio includes Dating.com, Cupid Media, Dil Mil, and many others. The products are already used by more than 500 million users in 150 countries around the world.

• Responsible for leading and managing a team of technical support professionals. This includes hiring and training new team members, setting performance goals, conducting performance evaluations, and providing ongoing coaching and guidance to ensure a high level of productivity and customer satisfaction
• Responsible for handling complex technical issues that require your expertise and experience. This may involve troubleshooting customer problems, providing technical guidance and advice to your team, and escalating issues to higher levels of support or engineering teams when necessary
• Responsible for developing and implementing a customer support strategy that aligns with the overall business goals and objectives. This includes defining service level agreements (SLAs), establishing support processes and workflows, and continuously improving the customer support experience
• You will collaborate closely with other departments, such as product development, sales, and quality assurance, to ensure effective communication and coordination of technical support efforts
• Responsible for creating and delivering training programs to enhance the technical skills and knowledge of your team
• As the Chief of Corporate IT User Support , you are responsible for driving continuous improvement initiatives to enhance the overall efficiency and effectiveness of the support operation. This may involve implementing new technologies, optimizing support processes, and identifying opportunities to automate or streamline support workflows

• Experience in building an IT department from scratch
• Experience of transition or implementation of virtual workplaces
• Successful experience in leading and managing IT department
• Strong systemic thinking and problem-solving abilities
• Experience in companies with a distributed corporate network of branches in several countries
• English language - upper intermediate
• Experience in migrating documents and business processes of users to the cloud environment (GWS, Office 365, etc.)

• REMOTE OPPORTUNITY to work full time
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave
• Bonuses up to $5000 for recommending successful applicants for positions in the company
• Full payment for professional training, international conferences and meetings
• Corporate discount for English lessons
• Health benefits. If you are not eligible for Corporate Medical Insurance, the company will compensate up to $1000 gross per year per employee according to the paychecks. This can be spent on self-purchase of health insurance, or on doctor’s fees for yourself and close relatives (spouse, children)
• Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in the locations where we have offices or co-working. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for time off, merch, team building activities, massage certificates, etc.