BPM engineer for customer support

Emerging Travel Group is a global travel-tech company whose brands have been operating in over 220 source markets since 2010. We specialize in developing advanced online booking platforms for all types of clients — from individual tourists to travel agents and companies organizing business trips. Our solutions empower hoteliers to effortlessly showcase their accommodations, boosting visibility and attracting a broader audience.

• Design and implement BPMN processes and DMN decision tables in Camunda 8 for customer support automation (both greenfield and ongoing improvements).
• Configure and maintain logic and prompts in no-code AI platforms, such as call flow schemes for voice bots, LLM (language model) classifiers, and other AI-driven tools.
• Support and debug active automation scenarios in Camunda Operate; deliver quick fixes and continual improvements in production environments.
• Integrate processes with internal and external systems via REST API, JSON, and message brokers (Kafka).
• Collaborate cross-functionally with product, technical, and analytics teams.
• Continuously adopt and champion new technologies, AI integrations, and promote a culture of automation across the organization.

• 3+ years of hands-on experience with production BPM engines, including end-to-end design and deployment of executable BPMN/DMN processes.
• Solid experience with Camunda 7/8 in production environments.
• Expert knowledge of BPMN 2.0, DMN, and FEEL.
• Proven experience in integrations via REST API, JSON, and message brokers (Kafka).
• Understanding and interest in modern AI/LLM solutions (for business process integration).
• Ability to independently gather and clarify technical requirements, working closely with both business stakeholders and technical teams.
• Communication skills and willingness to collaborate and share expertise.
• Будет плюсом: Automation experience in customer support or operational business teams; Experience specifying API and integration requirements; SQL skills for data validation and process behavior analysis; Experience with prompt engineering and no-code/low-code AI platforms

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.