AI .NET developer in contact centers

We are growing. And we are looking for talented people. At Decskill, we believe that technological excellence is driven by human talent. We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

• Design, develop, and maintain AI-driven and conversational flows within a SaaS environment.
• Build and enhance solutions leveraging Large Language Models (LLMs), prompt engineering techniques, agents, and AI orchestration frameworks.
• Develop scalable backend services using C# and/or other modern programming languages such as Python or JavaScript.
• Integrate internal and external systems through REST APIs, ensuring reliability, security, and performance.
• Design and implement solutions using data exchange formats and communication protocols such as JSON, XML, and gRPC.
• Develop, maintain, and optimize conversational journeys, authentication flows, and customer interaction experiences.
• Write clean, maintainable, scalable, and well-documented code following software engineering best practices.
• Perform code reviews, refactoring, and continuous improvement of existing solutions.
• Develop and maintain unit tests, monitoring, alerting mechanisms, and technical documentation.
• Collaborate with multidisciplinary and global teams to define technical solutions and influence product evolution.
• Contribute to product quality, security, performance, and architectural decisions.
• Support the development of highly scalable cloud-based solutions using Microsoft Azure and other cloud platforms where applicable.

• Up to 10 years of experience in the platform, technology stack, programming language, or framework specified for the service.
• Bachelor's degree in Software Engineering, Computer Science, Computer Engineering, Mathematics, Biomedical Engineering, or a related field.
• Minimum 5 years of professional software development experience.
• Strong knowledge of Large Language Models (LLMs).
• Strong knowledge of Object-Oriented Programming (OOP).
• Strong knowledge of data structures and algorithms.
• Strong knowledge of communication protocols and knowledge bases.
• Strong knowledge of advanced prompting techniques, agents, tools, and AI orchestration mechanisms.
• Strong experience with C#, or equivalent experience with Python or JavaScript, and willingness to work across multiple technologies.
• Experience developing conversational, AI-driven, or low-code workflows.
• Experience integrating and consuming REST APIs.
• Knowledge of JSON, XML, and gRPC.
• Experience with software development best practices.
• Experience with unit testing.
• Experience with monitoring and alerting solutions.
• Experience with technical documentation.
• Experience working in cloud environments, particularly Microsoft Azure.
• Strong written and verbal communication skills.
• Ability to work effectively in collaborative and global teams.
• Strong analytical thinking and problem-solving skills.
• Commitment to high-quality deliverables.
• Resilience and persistence when working with complex systems, debugging challenges, and limited documentation.
• Ability to remain productive in ambiguous and fast-changing environments.
• Curiosity and willingness to explore emerging technologies.
• Proactive mindset and strong sense of ownership.
• Будет плюсом: Knowledge of the Energy & Utilities sector and GDPR compliance is considered a plus; Experience in customer contact center environments (conversational flows, authentication processes, customer journeys, and real-time customer interactions) is highly valued; Portuguese: Nice to have; Spanish: Nice to have; Experience in project delivery environments is considered an advantage

• Long-term projects with national and international context (if applicable)
• Opportunities to grow technically and professionally
• A people-first culture, focused on transparency and trust
• Teams that value ownership, collaboration and stability.