ux/ui designer for banking products

Bank Millennium provides complex financial products and services, including loans, investments, and post-sale customer support, across mobile, web, branch, contact center, and self-service channels.

• Co-create and develop omnichannel customer processes and experiences across mobile, web, branch, contact center, and self-service channels;
• Design user experiences and interfaces for complex financial products and services;
• Work with Customer Journey Maps, Service Blueprints, and User Flows to identify pain points and optimization opportunities;
• Collaborate with business, IT, product owners, analytics, compliance, and legal teams to translate user needs into design solutions;
• Develop and apply the Design System and design standards across all channels;
• Conduct and interpret qualitative and quantitative UX research and usability tests;
• Create low- and high-fidelity wireframes, prototypes, and design documentation;
• Analyze processes using market data, organizational data, and qualitative and quantitative research data;
• Incorporate digital accessibility, regulatory, and security requirements into design solutions;
• Contribute to the development of design and customer-centric culture;
• Monitor results of designed solutions and optimize them;
• Collaborate with developers on application development and test implemented changes;
• Create and optimize UX content, including microcopy, system messages, and forms, in line with brand tone of voice and legal and compliance requirements;
• Define, monitor, and report UX KPIs, including adoption and conversion metrics in end-to-end processes;
• Create presentations and materials describing the design process, customer journeys, UX decisions, research results, testing outcomes, and UX impact on business goals;
• Track market trends in UX, design, technology, and society;
• Manage personal workload, plan design activities within strategic initiatives, prioritize tasks, deliver end-to-end outcomes, and communicate work status and risks transparently.

• At least 4 years of experience designing omnichannel customer experiences, including complex digital products or end-to-end processes;
• Knowledge of user-centered design methodologies and the ability to connect UX expertise with business requirements;
• Very good knowledge of the design process: Discovery → Define → Design → Test → Iterate;
• Experience in UX Writing / Content Design and working with content in digital products;
• Ability to work with Design Systems and design scalable solutions;
• Proficiency in Adobe design tools, including Adobe XD, Mural, and preferably Figma and FigJam;
• Proficiency in interaction prototyping;
• Analytical thinking and experience working with research insights, analytics, KPIs, NPS, CES, and qualitative and quantitative data;
• Ability to define and work with UX KPIs, measure solution effectiveness, and draw conclusions;
• Knowledge of accessibility principles, including WCAG 2.x, and inclusive design;
• Experience designing information architecture;
• Portfolio presenting UX/UI projects, preferably including omnichannel processes or complex service ecosystems;
• Ability to create clear presentations and design storytelling for different stakeholder groups;
• Confidence presenting and justifying design decisions;
• Awareness of technological constraints and ability to collaborate with development teams;
• Proactivity, creativity, and focus on achieving a real impact on customer experience and business goals;
• Independence, good work organization, and responsibility for the assigned scope;
• Ability to create customer journeys and possible usage scenarios;
• Very good command of English;
• Nice to have: Experience in the financial, banking, or regulated sector.

• Salary includes a base component and a semi-annual bonus system;
• Private medical care;
• Quarterly funds on the MyBenefit platform for a sports card, cinema tickets, shopping vouchers, or other vouchers;
• Access to the Mindgram wellbeing platform with psychological support, personal development, and wellbeing tools;
• Employee discounts at the Green Cafe Nero café in the headquarters building;
• Opportunities to participate in the Bank’s volunteering initiatives;
• Permanent employment under an employment contract.