ux designer for banking products

J.P. Morgan Personal Investing offers award-winning investments, products and digital wealth management services to over 275,000 investors in the UK. The business helps consumers make informed investment decisions and achieve their financial goals through an innovative, straightforward and transparent approach.

• Lead end-to-end, multiplatform design projects from brief through launch, partnering with UX leadership for guidance;
• Translate problem statements into actionable design outcomes using marketing insights and client research;
• Apply and evolve the design system by defining patterns, tokens and components for consistency and scalability;
• Plan and run user research and usability studies;
• Build interactive prototypes to iterate and validate design solutions;
• Facilitate critiques and playback sessions, explaining trade-offs across usability, regulatory policy, engineering constraints and scope;
• Champion accessibility by meeting WCAG standards and annotating workflows to support assistive technologies;
• Collaborate with researchers, designers, technologists and business partners to craft client-focused products and services;
• Align design decisions with product goals by demonstrating an understanding of business drivers and success metrics;
• Deliver high-quality artefacts, including user journeys, UX flows, prototypes and detailed UI designs;
• Support peers in achieving the same level of quality;
• Partner with cross-functional stakeholders to uncover opportunities that improve experiences and create client value;
• Promote and implement best-practice methods and tools to drive design efficiency and effectiveness;
• Advocate for the client and help foster a shared, client-centric mindset across the organisation.

• Strong portfolio demonstrating UX processes, including process flows, sitemaps, wireframes, prototypes, user research, usability testing and other deliverables;
• Experience managing a multiplatform product and solving complex design problems at scale;
• Expert knowledge of Figma and interest in its latest updates;
• Collaborative and open-minded outlook with comfort working in a fast-paced environment;
• Creative and analytical skills for facilitating workshops and communicating insights that inspire design opportunities;
• Excellent interpersonal, written and verbal communication skills;
• Experience mentoring and encouraging an inclusive, empowering environment for other designers;
• Nice to have: Experience designing accessible and inclusive interfaces, finance or regulated industry exposure, analytics or experimentation experience, motion or micro-interaction skills, understanding of applying WCAG 2.2 criteria when testing comps, wireframes and prototypes for accessibility standards.

• No conditions specified