Product designer in Knowledge Graph

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. As a Senior Product Designer at Grafana Labs, you will join a growing Product Design organization of more than 25 designers, researchers, engineers, and design leaders distributed across six continents.

• Enabling customers to easily understand and explore how their systems connect to each other. Find clear, simple ways to show complex, constantly-changing information without overwhelming the user
• Translate research and data to experiences that are easy to digest and break down complexity
• Tailor the experience to different target audiences, covering multiple user perspectives
• Work cross-functionally with peers and leaders in engineering, product management, technical writing, and GTM functions, as well as other members of the Product Design team
• Prioritise for delivering impact while balancing business priorities, customer wishes and technical considerations
• Document user needs and pain points, design directions, UX trade-offs, and detailed designs for specific features and enhancements
• Execute research and contribute to quantitative and qualitative research initiatives with researchers, cross-functional collaborators, customers, and members of the Grafana user community

• 7+ years of relevant design experience working on B2B/enterprise software products, ideally designing tools and services for developers or other highly technical users
• A portfolio of effective designs for complex products delivered in a fast-paced environment
• Experience running qualitative research in complex fields, building empathy with users and humans, their needs and pain points even when you have very little in common with them
• Ability to make design decisions that appropriately balance business goals, product priorities, customer feedback, research insights, and technical considerations
• Ability to collaborate with cross-functional teams across multiple locations and time-zones to iteratively ship and evolve products while keeping the end design vision in mind
• Attention to detail and willingness to learn about a complex, very technical product space
• Experience working in a fully-remote, fast-paced environment where you are expected to share openly, default to transparency, and embrace your autonomy
• Будет плюсом: Experience designing complex, data-dense interfaces with a focus on clarity; Ability to rapidly gain an understanding of a technical domain and associated customer needs and user workflows in order to design effective experiences within that domain; Domain knowledge or experience related to observability, cloud infrastructure, and/or database monitoring; Experience helping design teams, especially at engineering led companies, level up their practice, collaboration with partner functions, and user and organizational impact

• All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.