Product designer in convenience retail

Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes. We’re looking for a Senior Product Designer who thrives at the intersection of usability and design strategy.

• Lead product design efforts for our mobile app and internal operations/commercial tools.
• Partner closely with Product, Engineering, Operations and Commercial teams to define user problems and co-create practical, elegant design solutions.
• Communicate design concepts and research findings effectively.
• Map out user flows, wireframes, and high-fidelity designs that balance usability, efficiency, data accuracy and visual clarity.
• Use Figma for wireframes, mockups, and prototypes and experiment with AI tools to accelerate design and handoff.
• Conduct user research, usability testing, and field observation with internal teams (Warehouse, Customer Experience, Supply Chain, Category Managers) and visiting our Distribution and Fulfilment Centers to understand real-world needs.
• Design efficient interfaces for key systems (Supplier, Inventory, Rider Dispatch, Warehouse Management) focusing on core workflows like picking, packing, and dispatching in a bustling fulfillment center - and dispatching across different environments (handhelds, desktops).
• Contribute to and help evolve our design system—standardising a component library, establishing design processes, and improving documentation for consistency and scalability.

• 5+ years of UI/UX/Product design experience across consumer-facing apps and complex internal tools, ideally in logistics, retail/e-commerce, or on-demand services.
• Strong portfolio showcasing your end-to-end design process, product thinking, problem-solving ability, and refined visual design.
• Proven ability to conduct user research and apply user-centered design principles to develop thoughtful, usable, and delightful solutions.
• Passion and love for what we do with world-class commitment to every single detail
• Proficiency in Figma (mockups, components, prototyping), with a deep understanding of design constraints and opportunities across web and mobile platforms.
• Interest in using AI to optimize workflows.
• Experience collaborating in fast-paced, cross-functional environments; startup mindset with high comfort in ambiguity and rapid iteration.
• Excellent communication, collaboration, and problem-solving skills.

• Opportunity to be part of an industry transforming mission - your work will directly shape how the world experiences fast, premium retail.
• Competitive salary & equity package.
• 25 days of annual leave plus bank holidays.
• Private Health Insurance.
• Extended sick pay and maternity/paternity leave pay.