Product Designer, Hospitality

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We're looking for a Staff Product Designer to join our Hospitality product design team in Berlin. You'll design for products that tens of thousands of restaurants, cafés, and hospitality businesses rely on every single day to run their operations — where a confusing flow isn't an inconvenience, it's a queue at the door, a missed order, or a service team under pressure. Design at this scale is a different sport: every improvement lands with enormous reach, and every decision has to earn the trust of people whose livelihoods run through our software.

This is a role for a designer who finds the hard problems more interesting than the shiny ones: simplifying deeply established hospitality workflows without breaking what operators depend on, exploring what agentic experiences can make possible, and finding the right balance between automation, human judgment, and control. You'll help shape how AI can work alongside hospitality teams — not as a novelty, but as a trusted partner that helps them move faster and run better businesses.

Location: Berlin Metropolitan Area, working in a hybrid model alongside the team.

Own end-to-end design for core Hospitality experiences — from problem framing through polished, shipped product — and be accountable for their quality and outcomes.

Design the next generation of agentic experiences: explore how AI can understand context, anticipate needs, take action, and help hospitality teams complete complex work with less effort.

Make complicated operations feel simple: distill dense, high-frequency workflows across the front and back of house into clear, fast, confidence-inspiring experiences.

Design for trust and control: make AI behavior understandable, provide meaningful ways to review and intervene, and ensure people remain confidently in charge of important decisions.

Ground decisions in evidence: drive your own research and testing with real hospitality operators and staff, so improvements are built on how people actually work, not assumptions.

Design with real-world constraints as creative fuel — partnering closely with engineering and product to find solutions that are both excellent and feasible in mature, at-scale systems.

Think in systems: strengthen consistency across the wider Hospitality portfolio, contributing patterns and improvements back to our shared design system.

Multiply the team: mentor other designers, raise the bar through critique, and bring a point of view that makes the work around you better.

Put AI to work in your craft — using modern tools to explore, prototype, and validate faster, and modeling new ways of working for the team.

Plus benefits designed to keep you happy, healthy and fulfilled.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

What is in it for you

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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