product designer for web experiences

Monzo is a financial services company focused on making money work for everyone. It provides personal and business bank accounts, joint accounts, children’s accounts, credit cards, savings, investments and pension products in the UK.

• Lead the design of high-quality web experiences that help customers discover Monzo’s value;
• Use quantitative and qualitative data to identify opportunities and understand customer behaviour;
• Turn customer and business problems into hypotheses, design experiments and apply the learnings;
• Bring strong visual and interaction design to web experiences that drive customer and commercial outcomes;
• Solve complex and ambiguous design challenges while balancing customer needs, business goals and technical constraints;
• Define product visions and direction for coherent long-term customer experiences;
• Partner with Product, Engineering, Data and Research around customer problems and opportunities;
• Use AI to improve ideation, analysis, prototyping and production code workflows;
• Take a pragmatic approach to experimentation while maintaining appropriate craft and polish;
• Act as a Design role model, share work, mentor others and contribute to the wider Design team.

• Proven track record of designing high-quality web experiences;
• Portfolio demonstrating strong visual and interaction design craft;
• Use data to inform design decisions and partner with Data Scientists or Analysts;
• Connect customer experiences with measurable product and commercial outcomes;
• Form hypotheses, experiment with different approaches and adapt based on learnings;
• Balance speed and experimentation with a high bar for craft;
• Collaborate with Product, Engineering, Data, Research and other partners;
• Work effectively in ambiguous situations and create clarity and direction;
• Think beyond individual screens or experiments and shape longer-term experiences;
• Mentor others, provide feedback and share design expertise;
• Be motivated by Monzo’s mission and help more people discover its value.

• Incentive Awards tied to performance;
• Relocation support to the UK is available;
• Visa sponsorship is available;
• Flexible working hours;
• £1,000 Annual learning budget for books, training courses and conferences;
• MacBook provided; fully remote workers receive additional work-from-home setup support.