product designer for observability platforms

New Relic develops an intelligent observability platform that gives companies insight into complex systems and helps them optimize digital applications in an AI-first world.

• Own complex and ambiguous design problems across the platform scope from framing through detailed craft, end to end and without oversight;
• Design AI-native experiences with non-deterministic interfaces, unpredictable outputs, and coherent design principles and heuristics;
• Evolve design practices in AI-first, spec-driven workflows and define ways to evaluate software quality;
• Set the standard for documentation and traceability through clear specifications, references, and rationale;
• Act as a senior design judgment partner and product subject matter expert in Product and Engineering reviews;
• Deputize for the Design Director, shape strategic direction, and maintain the quality bar across the product;
• Strengthen the connection between product design and the Design System;
• Define systems and processes that can benefit others across the company;
• Partner with Product and Engineering to align on direction and maintain a healthy delivery cadence;
• Mentor designers and raise the overall level of craft across the team.

• Extensive product design experience, including senior or lead work on complex software products;
• Portfolio demonstrating deep craft and systems thinking across product design and design systems;
• Recognized mastery of craft and experience raising collective quality standards;
• Track record of defining patterns, systems, or processes adopted by others;
• Ability to independently own ambiguous problems and drive them to real outcomes end to end;
• Comfort designing AI-native, non-deterministic experiences and evolving AI-first workflows;
• Sound judgment about where AI adds real value;
• Ability to act as a subject matter expert, shape priorities, lead useful research, and translate analysis into design decisions;
• Proven ability to influence Product and Engineering partners without formal authority;
• Excellent written and verbal communication in English;
• Clear documentation of decisions, rationale, and references;
• Nice to have: experience designing services and platforms, especially in observability, developer tools, data, or complex B2B products; technical background in modern software architecture; experience with data visualization; experience stewarding a design system at scale; hands-on experience with spec-driven or AI-assisted design workflows; comfort working in a distributed, cross-cultural team.

• Visa sponsorship is not available for this position;
• Flexible workforce model with office-based, remote, or hybrid workplaces;
• Criminal background check is required to join New Relic;
• Identity and employment eligibility verification are required;
• Certain roles may require an export compliance assessment as a condition of employment.