Product Designer

Zalando operates as a leading pan-European ecosystem for fashion and lifestyle e-commerce. The company focuses on fostering an inclusive environment while driving innovation through diverse teams and strategic product development.

• Define and execute cohesive research and discovery strategies across the product development lifecycle;
• Guide product managers and designers through ambiguous problem spaces to assess problem viability;
• Materialize product strategy and shape concepts using customer journey mapping, JTBD, and structural documentation;
• Discover partner attitudes, behaviors, and motivations through rigorous field research;
• Translate complex insights into compelling narratives, storyboards, and qualitative benchmarks to secure executive buy-in;
• Enable organizational maturity by modeling user-centered design practices and spearheading research operations;
• Partner with senior product management to co-create strategic prioritization frameworks;
• Translate customer insights into business cases connecting user pain points to commercial metrics.

• Expert in selecting and deploying a wide spectrum of qualitative and quantitative research methodologies;
• Strong capability in transforming abstract customer insights into concept models, user flows, wireframes, and service blueprints;
• Ability to transform unstructured data into customer archetypes, user segmentations, and journey maps;
• Track record of translating data into actionable experience visions that shape product strategies;
• Experience navigating complex enterprise architectures, technical constraints, and multi-stakeholder landscapes;
• Nice to have: Expert facilitation skills for running large workshops, driving cross-functional alignment, and upskilling teams in discovery practices.

• 27 Days of holiday per year (increasing up to 30 days);
• 2 Paid volunteering days per year;
• Employee shares program;
• Discounts on fashion and beauty products;
• Relocation support is available;
• Family services including counseling and support;
• Health and wellbeing options including Wellhub;
• Mental health support and coaching;
• Access to training platform and biannual peer-to-peer reviews.