product designer for AI Agents

Zendesk builds software that brings calm to customer service and powers billions of conversations between brands and their customers. Its products are rooted in AI, automation, and intelligent customer experiences.

• Lead end-to-end design for AI Agents experiences, from discovery and strategy through prototyping, launch, and iteration
• Use customer research, product usage, support signals, and market insights to identify opportunities, validate concepts, and improve adoption
• Partner with Product, Engineering, Research, Content Design, and Data teams to translate complex technical capabilities into simple, useful customer experiences
• Establish reusable design patterns, principles, and quality standards for a consistent end-to-end AI Agents experience, promoting ease of use and optimizing customer interactions while contributing to the broader product and platform vision
• Use AI-enabled tools to accelerate discovery, ideation, synthesis, and prototyping, applying design judgment and validating outputs against customer evidence and established standards

• 7+ Years of product design experience creating consumer or B2B SaaS applications
• Experience designing enterprise customer service, self-service, workflow automation, or conversational experiences
• Experience designing generative AI, automation, or AI-assisted workflows, including transparency, user control, error recovery, and trust in AI-powered products
• Ability to work proactively amid ambiguity in a technical environment and visualize the impact of technical decisions on the global user experience
• Solid design process, collaborative mindset, and strong communication and storytelling skills, including presenting design rationale and navigating feedback with senior stakeholders
• Experience creating reusable patterns, frameworks, or design-system contributions that improve quality and consistency across teams
• Experience using AI to improve design workflows and team effectiveness, with critical judgment to assess quality, accuracy, accessibility, and bias
• A portfolio demonstrating end-to-end product design work, strategic thinking, and specific impact on shipped experiences

• Flexible working hours
• Bonus, benefits, or related incentives may be available and will be communicated during the offer stage