Design 12 Month Mat Cover

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

At Haleon, Digital & Technology plays a critical role in accelerating commercial growth through innovative, consumer-centric digital experiences. As part of our Commercial Digital Services transformation portfolio, we are investing in world-class design capabilities that help us better understand our consumers, customers and healthcare professionals, ensuring every product and service is grounded in genuine user needs and delivers measurable business value.

We are seeking an experienced Design Lead to join our Design & Tooling team and play a pivotal role in shaping experience-led strategies across Haleon's global digital landscape.

This is a highly influential role responsible for partnering with Product, Technology and Business leaders to identify the most important problems worth solving, develop evidence-based strategies, and ensure solutions are designed around the needs of end users. You will champion design thinking, lead strategic research initiatives, and help drive the evolution of Haleon into a more design-mature organisation.

Working across global product teams and local markets, you will ensure enterprise strategies remain connected to real customer needs, balancing global consistency with local relevance. You will act as a trusted advisor to senior stakeholders, using research, insight and systems thinking to influence investment decisions and drive meaningful outcomes.

This role is suited to an experienced design practitioner who is comfortable operating at strategic and enterprise level, leading discovery activities, influencing senior stakeholders, facilitating complex workshops and mentoring teams to deliver high-quality user-centred experiences.

• Leading and facilitating end-to-end design workshops, guiding teams through research, ideation, prototyping and execution phases to address strategic business challenges.
• Driving strategic design research using qualitative and quantitative methodologies to identify opportunities, uncover insights and inform enterprise decisions.
• Shaping user-centric strategies that align consumer needs with business objectives and technology priorities.
• Advocating for design thinking across the organisation and building strong collaborative partnerships with stakeholders at all levels.
• Creating integrated user experiences that consider the full customer journey, both digital and non-digital touchpoints.
• Influencing strategic investment decisions through research, experimentation, testing and evidence-based recommendations.

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• Demonstrated experience leading strategic design initiatives within complex global or enterprise organisations.
• Strong expertise in design research, including the ability to synthesise qualitative and quantitative data to identify key customer and business challenges.
• Proven experience developing user-centred strategies informed by customer insight, market research, behavioural analysis and systems thinking.
• Deep understanding of design methodologies, including user research, service design, design thinking, prototyping and experience design.
• Strong business and commercial acumen, with the ability to connect design decisions to measurable business outcomes and return on investment.
• Proven ability to influence stakeholders and guide decision-making through evidence, research findings and customer insight.
• Experience within Consumer Healthcare, FMCG, Retail, Pharmaceutical or Healthcare industries.
• Strong knowledge of competitor analysis and market landscape assessment to identify opportunities for innovation and differentiation.
• Experience designing for global audiences while balancing enterprise consistency with local market requirements.

This is an opportunity to influence how one of the world's leading consumer health companies designs products, services and experiences at scale. You will work at the intersection of design, technology and business strategy, helping shape enterprise initiatives that improve outcomes for millions of consumers globally while advancing Haleon's journey towards becoming a truly design-led organisation.

Job Posting End Date

2026-10-29

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.