Content Designer for financial products

Affirm provides people with a clear, predictable way to pay over time, with no hidden fees or surprises. The company is reimagining how people access and experience financial products.

• Contribute content design to product work by shaping user flows, information architecture, content hierarchy, UX writing, and customer communications across web and native app experiences
• Collaborate cross-functionally with Product Design, Research, Product Management, Engineering, Brand, Legal, Compliance, and Customer Experience from early ideas through launch and optimization
• Help teams understand customer problems, identify content and usability opportunities, and make decisions about how product experiences should work and communicate
• Write clear, accurate, concise, and human product content for in-product flows, notifications, emails, text messages, prototypes, and other customer touchpoints
• Use research, experimentation, customer feedback, and data to improve content decisions, usability, and customer understanding
• Participate in design sprints, critiques, content reviews, and product discussions, advocating for clarity, accessibility, and content-first design
• Strengthen the content design practice by contributing to style guides, writing guidelines, reusable patterns, team artifacts, and shared ways of working

• At least 2 years of experience in content design, UX writing, content strategy, information architecture, or a related field
• Experience designing for web and native digital products
• Portfolio demonstrating strong UX writing, strategic thinking, and shipped product experiences across in-app, web, or other customer touchpoints
• Strong understanding of UX writing, information architecture, content hierarchy, usability, accessibility, research, experimentation, and product development
• Ability to work independently on defined projects, navigate ambiguity with support, connect content decisions to customer needs and business goals, and move work forward with care
• Experience collaborating with PMs, designers, researchers, engineers, legal, compliance, marketing, or brand partners
• Clear communication skills, including explaining rationale, inviting feedback, building alignment, and advocating for customers
• Будет плюсом: experience in financial services, regulated industries, native app experiences, design systems, lifecycle communications, or AI-enabled content workflows

• Base pay range: £80,000 - 118,000 per year
• Monthly stipends for health, wellness, and tech spending
• Medical, dental, and vision coverage at no cost for employees and their dependents
• Employees may be eligible for equity rewards
• Flexible time off and generous holiday calendars
• Employee stock purchase plan allows employees to buy Affirm stock at a discount
• New hires are invited to attend an in-person onboarding experience
• Inclusive interview process, with accommodations available for candidates with disabilities
• Affirm considers qualified applicants with arrest and conviction records for positions based in San Francisco or Los Angeles, as required by law