system analyst in insurance processes

ERGO Technology & Services S.A. delivers integrated IT and business services to international markets, providing advanced business-driven technology solutions and supporting insurance processes such as finance, operations, and underwriting.

• Analyze business requirements in Procurement and translate them into system requirements, including documentation of relevant IT system solutions;
• Implement system changes in Coupa and SAP MM to support the commercial success of projects;
• Define and document requirement standards and quality objectives with Procurement, Accounting, and IT stakeholders;
• Provide service-oriented 3rd-level support, analyze production errors, document changes, and help deploy them to IT system solutions;
• Work with the business team to complete acceptance testing and participate in integration testing;
• Participate in production support and duty rotation, including weekend and off-hour support coverage;
• Provide Solution Delivery Methodology artifacts associated with application components;
• Participate in technical reviews at appropriate stages of development.

• Fluency in English;
• Bachelor’s or Master’s degree in Insurance, Organization, Mathematics, Business Administration, Computer Science, or Business Informatics;
• Solid knowledge of software development methods and procedures, particularly requirements engineering;
• Experience customizing and administering Coupa and SAP MM;
• Experience administering Coupa, including creating approval chains for invoice verification and setting up company codes and charts of accounts;
• Excellent interpersonal and communication skills for working in a global environment;
• Willingness to learn and quickly adapt to changing requirements;
• Proactive approach to identifying issues and presenting solutions and options.

• Medical package, sports card, and access to sports sections;
• Flexible working hours;
• Confidential employee assistance program;
• Remote working possibility;
• Workshops, training courses, hackathons, meetups, digital learning platforms, and language courses;
• CSR activities and team-building events.