Salesforce Business Analyst

The purpose of this role is to enable and support project delivery through the capture and analysis of user and business needs, ensuring project outcomes are aligned with the service vision and business strategy.

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst.

• Minimum of 4 years work experience with Salesforce consulting roles.
• Proven experience conducting As-Is / To-Be analysis of business processes, systems, or organizational structures.
• Ability to assess the current state of operations and design optimized future-state models aligned with business objectives.
• Skilled in identifying process inefficiencies, operational gaps, and transformation opportunities.
• Experience in documenting workflows, creating process maps (e.g., BPMN), and preparing actionable recommendations for improvement.
• Strong collaboration skills to engage with stakeholders and cross-functional teams throughout the analysis and implementation phases.
• Ability to facilitate knowledge transfer sessions and provide ongoing support to development, implementation, or operations teams during project execution.
• Experience with different clouds such as Sales, Service, Marketing Cloud, Community, etc.
• Experience with Agile methodology.
• Oral and written fluent in English.

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

#OMEGA #LI·REMOTE

Location:

Barcelona

Brand:

Omega

Time Type:

Full time

Contract Type:

Permanent