We believe conversations will become the #1 way to shop.
At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.
Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.
To win, we focus relentlessly on:
- Quality: conversations that feel authentic and on-brand.
- Experience: effortless shopping from chat to checkout.
- Re-engagement: personal, 1-1 dialogue instead of noisy marketing.
The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.
Join us to make Conversational Commerce real.
The RevOps Engineer builds systems and automation for the GTM stack, turning manual work into reusable solutions. This is a builder role, not an analyst role: the measure of success is what you shipped and whether teams actually use it — lead routing redesigned, handoffs automated, a cleaner CRM — not reports produced. RevOps at Gorgias covers the full customer lifecycle handoffs: marketing → sales → implementation → CX, and all the infrastructure underneath (HubSpot front-end, Vitally back-end).
Key Activities
Systems & Workflow Engineering
- Own GTM tooling integrations: HubSpot, Vitally, Partnerstack, Slack, Gmail, Calendar, Granola, and internal data systems
- Redesign lead/opportunity workflows and roll out improvements directly with end users, driving adoption — not just deployment
- Build internal automations and AI agents that eliminate recurring manual work
Data & System-of-Record Hygiene
- Own HubSpot as the system of record: entity definitions (company/contact/lead), dedup, and routing logic so enterprise outbound hits clean data
- Maintain the data hygiene standards of every system you build
Business Logic & Process Operations
- Run day-to-day process changes with GTM teams: new lead routing, changed qualification or IM-assignment thresholds, handoff redesigns
- Translate operational and CRM data into decision-ready dashboards and metrics — built so leadership (and you) can act on them
AI-Native Building
- Author and maintain Cortex skills as documented, reusable assets
- Use AI to automate GTM workflows end-to-end, biased toward shipping working systems over analytics
Stakeholder Partnership
- Scope problems directly with reps and leadership before building
- Document lessons learned so solutions compound across the team
