product analyst for Voice AI Agents

MEDvidi is a US-based AI-powered mental healthcare platform that helps patients across 30+ states receive treatment for ADHD, anxiety, depression, and other mental health conditions.

• Analyze Voice AI Agents and conversational AI systems;
• Investigate hallucinations, inconsistencies, silent failures, and quality degradation;
• Analyze call transcripts, conversation logs, AI outputs, and operational datasets;
• Evaluate AI quality and measure reliability;
• Build monitoring frameworks and dashboards for AI performance;
• Detect quality shifts, anomalies, and emerging failure modes;
• Measure AI impact on patient experience, operations, and business outcomes;
• Partner with Product, Engineering, QA, and Operations teams.

• 3+ Years of experience in Product Analytics, Data Analytics, or Operational Analytics;
• Strong SQL skills;
• Python skills for analytical investigations and working with large-scale text datasets;
• Experience with ML pipelines or AI-powered products;
• Understanding of LLM limitations, hallucinations, prompt sensitivity, and AI failure modes;
• Experience building monitoring systems, analytical frameworks, or dashboards;
• Strong communication skills and ability to translate insights into product decisions;
• Fluent Russian and English B2+;
• Ability to work CET-overlapping hours;
• Nice to have: experience with conversational AI or AI agents, evaluating LLM outputs, and AI quality metrics and evaluation frameworks.

• Fully remote long-term B2B collaboration;
• Health insurance, wellness compensation, paid vacation, and sick leave;
• Personalized English lessons via Preply.