Operational data analyst in IT infrastructure

As Senior Data Analyst, you will be responsible for analyzing complex data sets to provide actionable insights that drive business decisions on IF&IS area. You will collaborate with central data functions and regional cross-functional teams to identify trends, patterns, and opportunities for improvement. Your expertise in data analysis will be crucial in optimizing business processes, services and enhancing overall performance.

• Support the product vision, roadmap, and KPIs for analytics data products (e.g., curated datasets, semantic/metrics layers, dashboards) aligned to IF&IS outcomes.
• Propose technological approaches to meet data needs, selecting standards and patterns for data modeling, semantic layers, and BI consumption in alignment with enterprise architecture.
• Analyze and interpret data from diverse enterprise systems and services including SAP, ServiceNow, FinOps, CSVs, and diverse databases.
• Identify and prioritize quick-win opportunities for operational and financial improvement.
• Collaborate with regional Operational Data Analysts (ODAs) and central teams to define use cases and reporting needs.
• Develop and maintain dashboards and reports using Power BI or similar tools.
• Support the design of data models and contribute to the integration of fragmented data sources.
• Ensure data quality, consistency, and compliance with internal governance and regulatory standards.
• Document findings, methodologies, and recommendations in a clear and structured format.
• Contribute to the evolution of the data products and their roadmap.
• Mentor support data analysts and data citizens.

• Bachelor’s or Master’s degree in Data Science, Business Analytics, Information Systems, or related field.
• Minimum 5 years of experience in data analysis, preferably in IT infrastructure or enterprise services.
• Strong proficiency in Power BI, DataBricks, Fabric, Excel & SQL and data visualization techniques.
• Experience working with SAP, ServiceNow, Jira and cloud cost management tools (FinOps).
• Ability to work independently and drive initiatives from concept to delivery.
• Excellent communication skills and stakeholder management experience.
• Fluent in English and Spanish.
• Будет плюсом: German is a plus; Familiarity with AI technologies and GenAI platforms is a strong advantage

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.