data analyst Payment Processing

EPAM provides enterprise software products, open source solutions, and accelerators through EPAM SolutionsHub.

• Perform manual data processing, including entry, categorization and updates;
• Analyze complex problems, determine root causes, and implement effective solutions for Customer transaction issues;
• Suggest updates to knowledge bases;
• Keep project documentation up to date;
• Match unsuccessful payments in the Client's SAP and CRM systems;
• Meet quantity and quality SLAs;
• Gather information and explain solutions through written communication;
• Manage large information intakes and make decisions based on past cases;
• Switch between task types and business domains as needed.

• 0–1 Years of experience in data processing or a related field;
• Upper-Intermediate or higher English level, both verbal and written (B2+/C1);
• Proficiency in Windows as an advanced user;
• Skills in analyzing complex problems, determining root causes, and implementing effective solutions;
• Excellent written communication skills for gathering information and explaining solutions;
• Comfortable working in repetitive processing tasks and analytical problem-solving scenarios;
• Analytical thinking with the ability to manage large information intakes and make decisions based on past cases;
• Capability to learn quickly and switch between task types and business domains;
• Nice to have: Background in Tier 2 Support, handling escalated issues, performing root cause analysis, and resolving customer/process-related incidents beyond basic support; familiarity with SAP (S/4HANA or ECC), including navigating SAP, settling transactions, and identifying posting issues; Intermediate or higher level of German.

• Working hours: 10 AM–7 PM Tbilisi time with a 1-hour lunch break.