Data analyst for customer insights

GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions.

• Lead analysis, visualisation and modelling projects from scoping through to delivery, agreeing objectives and scope with clients and the wider client team
• Deliver work that meets the agreed scope, while spotting what else the data is showing and flagging it as a further opportunity
• Go beyond the obvious answer, asking why results look the way they do and testing alternative explanations before drawing conclusions.
• Build robust recommendations for clients, grounded in the data and with a clear commercial rationale
• Present findings and recommendations to clients with confidence, adapting the message to each audience
• Act as a senior voice within the wider Customer Science team, sharing best practice and sector knowledge
• Accurate and timely delivery of client projects against the scope
• All work delivered consistently, properly documented, with time and resource tracked against scope
• Can identify and advise on actionable recommendations based on key findings from analysis, which clients can act on
• Uses data to help guide commercial decisions.
• Present methodologies, potential solutions and results at client meetings
• Junior colleagues develop under your mentorship

• 4+ years' experience as a Data Analyst or related discipline
• Strong experience using SQL and Python
• Experience working with large volumes of customer data and a good general understanding of statistics, measurement, and data modelling
• Excellent communication and client presentation skills to a range of stakeholders
• Able to run projects from brief to recommendation with minimal oversight
• A naturally inquisitive approach, with a track record of finding insight beyond the original question.
• Будет плюсом: Experience using Databricks, GCP, GA4, AWS, Azure, SQL Server, Tableau, Looker Studio, Power BI and related tools/ infrastructure; Direct agency experience with a proven record of delivering to clients; Industry exposure within Retail, eCommerce, Travel and more

• Private Medical Insurance
• Life Assurance
• Income protection
• Employee Assistance Programme
• Cycle to Work salary sacrifice scheme
• Tech & Wearables salary sacrifice scheme
• Octopus EV Scheme
• Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing
• At GAIN, we invest in our people as seriously as we invest in our clients. The GAIN Academy is our internal learning and development hub, a place to grow your skills, explore new ideas, and take your career in the direction you want.
• From Leadership and Management development, AI fluency to mentoring, experiential workshops and on-demand learning experiences, the Academy is built around you.
• Professional development isn't something that happens to you at GAIN, it's something you own.