Customer experience development specialist in banking

Evoca is seeking a Customer Experience Development Specialist who will be responsible for analyzing customer feedback, identifying opportunities to improve the customer journey, and developing initiatives to enhance customer satisfaction and service quality.

• collect and analyze customer feedback and satisfaction indicators
• identify areas for improvement in the customer journey and service processes
• prepare reports on customer experience metrics and propose improvement initiatives
• collaborate with relevant departments to implement initiatives aimed at enhancing customer satisfaction
• participate in projects aimed at improving service quality and the overall customer experience

• higher education in Business Administration, Marketing, Economics, or a related field
• at least 1–2 years of experience in customer experience, customer satisfaction, business analysis, or a related field
• analytical thinking and the ability to interpret data and prepare reports
• good knowledge of MS Office, particularly Excel and PowerPoint
• strong communication skills, a customer-oriented mindset, and the ability to work collaboratively
• good command of English and Russian

• health insurance
• travel insurance
• favorable terms of Evoca products and services
• holiday and year-end bonuses
• bonuses on marriage, birth of a child
• paid days off
• sport package
• English language trainings
• large opportunities for continuous learning and development (participation in international conferences, business trips abroad, opportunities to get international certifications and study in top universities worldwide)