Customer experience business analyst in commodities

The Business Analyst will work closely with the product, business and technology teams to identify and resolve gaps in requirements to address business problems and customer needs. The role will combine strong business analysis practice with practical use of artificial intelligence to improve the speed, quality and consistency of discovery, requirements definition, process design and delivery.

• Own requirements from discovery through delivery, ensuring clear, complete and agreed outcomes.
• Lead stakeholder engagement to gather requirements, challenge assumptions and uncover business needs.
• Translate business objectives into high-quality user stories, acceptance criteria and process flows.
• Own backlog quality and readiness, ensuring priorities are clearly defined and delivery-ready.
• Manage analysis activities independently across multiple initiatives with minimal supervision.
• Facilitate workshops and discovery sessions to align business, customer and technical requirements.
• Analyse and improve business processes to drive efficiency, scalability and customer value.
• Define success measures, support testing and validate outcomes against business objectives.
• Identify and resolve requirements risks, dependencies, gaps and ambiguities early in delivery.
• Use AI tools as part of daily analysis activities to improve research, documentation, backlog refinement and decision-making.
• Identify, test and champion practical uses of AI and automation that help teams work smarter while maintaining appropriate governance and oversight.

• Strong business analysis skills across discovery, requirements, process mapping, user stories, acceptance criteria and UAT.
• Experience using AI tools to accelerate research, analysis, documentation and automation while validating outputs.
• Ability to redesign processes using automation and AI where it adds value.
• Understanding of prompt design, output evaluation and iterative testing.
• Knowledge of responsible AI principles, including privacy, security and governance.
• Ability to translate data and AI opportunities into clear business and technical requirements.
• Experience creating prototypes and using evidence to inform delivery decisions.
• Experience working with Product Owners and Agile delivery teams.
• Proficient in Jira, Confluence and similar delivery tools.
• Excellent written and verbal communication skills for technical and non-technical audiences.
• Strong facilitation, stakeholder management and influencing skills.
• Commercially minded with a focus on customer and business outcomes.
• Будет плюсом: Experience with complex data, pricing, information services or B2B products desirable; Experience with automation, analytics, low-code platforms or AI-enabled products desirable

• Through Fastmarkets Rewards, you'll have access to a range of core benefits and a flexible allowance, giving you the freedom to tailor your package to suit your lifestyle, wellbeing and financial priorities.
• Specific benefits may vary by country and role.