Commercial Data Analyst

OrderYOYO | Copenhagen based

What we do at OrderYOYO:

We help restaurants succeed online by providing them with personalised branded mobile apps, websites and personalised marketing. We are ensuring that small to medium-sized restaurants and chains are not subjected to lofty commissions and giving the restaurant the ownership of their success.

Commercial Data Analyst

Location: Copenhagen base

Hours: 40hours/ week

Salary: up to 40,000DKK/ month

We are looking for an analytical and commercially minded Commercial Data Analyst to join us, reporting to our CCO. You’ll turn data from across our commercial teams, covering sales, account management, customer success, B2B marketing, pricing and partner performance, into clear, actionable insight, giving our leaders one trusted view of performance across every OrderYOYO market. Working closely with market leads, Sales, Marketing, Finance and Product, you’ll help us understand what drives growth in each market and focus our efforts where they’ll make the biggest difference!

• Analysing performance across all our commercial activities, including sales, account management, customer success, marketing and partnerships, in every market.
• Tracking and reporting on key commercial metrics such as new restaurant acquisition, revenue, order volumes, churn, retention and pipeline conversion.
• Owning our regular commercial reporting, including weekly, monthly and quarterly performance packs for leadership.
• Designing, building and maintaining dashboards that give a single, trusted view of performance and let teams self-serve their data.
• Comparing performance between our 11 markets, teams and channels to spot what’s working, where we can improve and where the risks are.
• Analysing the impact of pricing, campaigns and commercial initiatives on performance.
• Delivering ad hoc analysis to answer business questions and support commercial decisions, business cases and initiatives.
• Making sure commercial data is accurate and consistent across markets, working with CRM and system owners to close any gaps.
• Defining and documenting KPIs so everyone measures performance in the same way.
• Supporting forecasting, target setting and planning with Finance, and flagging variances against target early.
• Your success will be measured on the accuracy and timeliness of reporting, dashboard adoption, data quality, turnaround on ad hoc requests, forecast accuracy and stakeholder satisfaction.

Great to Have

Who we are at OrderYOYO: Company culture is at the forefront of our minds creating an enjoyable, safe working environment where employee personal expression is supported. We are one team here at OrderYOYO and strive to help others succeed. Personal development and training plans are a key part of your journey within OrderYOYO, helping you be the best you can be by providing consistent and ongoing training for all aspects of the business. Our values (Passion, Action, Compassion, One Team) are what make us who we are and will be embedded in your day-to-day no matter what area of the business you work in.