Commercial Business Analyst Specialist





Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.





Why is this role important at Infobip?

To keep Infobip's telco business growing and performing at the highest level, we need analysts who don't just read the data, they drive the decisions. As a Business Analyst, you sit at the intersection of strategy, commercial performance, and data, with direct influence on how we price, position, and grow across global markets.

You'll work at the core of Infobip's commercial and operational engine, with clear ownership over your area and regular exposure to high-stakes topics: deal profitability, pricing approvals, quality monitoring, and strategic project work. You bring more than analysis—you bring judgment.

In practice, you'll run regular market and performance analysis, monitor client and supplier activity for risks and opportunities, support pricing and deal decisions with data, and contribute to strategic projects with your own insights and recommendations. You'll also be expected to spot where our processes can be smarter and do something about it.

You'll thrive here if you enjoy working autonomously on complex problems, take ownership of the quality and accuracy of your outputs, and know how to turn data into a clear recommendation that someone can act on.

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 



Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

Please be aware that Infobip processes job applications only through our official platform Workday. Applications submitted via other third-party platforms are not reviewed or processed by Infobip.

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• Bachelor's or Master's degree in Economics, Finance, Information Technology, Data Science, or a related field.
• Experience in business analytics, with a track record of working independently
• Advanced proficiency in Excel and hands-on experience with at least one BI or data visualization tool (e.g., Power BI, QlikSense).
• Strong understanding of core business metrics: revenue, gross profit, margin, churn, and operating expenses.
• Familiarity with pricing and deal structures, including basic risk and scenario analysis.
• Attention to detail and a high standard for accuracy in your own work and the data you rely on.
• Fluent in spoken and written English, as most of our communication is conducted in English.
• Experience in the telecom, SaaS, or CPaaS industry.
• Familiarity with CRM tools such as Salesforce.
• Understanding of how solution pricing works in a B2B context.
• Experience spotting and implementing process improvements or automation in a data-heavy environment.
• Persistent, solution-oriented mindset—you don't stop at identifying a problem.