Business Process Analyst

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Quality Support Team Lead

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As a Business Process Analyst, you will connect business needs with processes, systems, and data. You will analyze how work is done, identify root causes and improvement opportunities, and translate findings into clear process designs and requirements. Your analysis will help teams make informed decisions about process and system changes.

You will report to the Quality Support Team Lead.

The work model for the role is: hybrid

• Analyze end-to-end processes within the assigned area. Map current and proposed processes, including process and data flows, roles, handoffs, and supporting systems.
• Use appropriate business analysis methods, such as stakeholder interviews, workshops, process modeling, and data analysis, to identify gaps, root causes, and improvement opportunities.
• Develop practical recommendations to simplify, redesign, or automate processes, balancing business value with technical, financial, and operational feasibility.
• Document process designs and business requirements, and facilitate review and sign-off with relevant stakeholders.
• Assess the effects of proposed changes on connected teams, systems, users, and data flows.
• Work with business and functional leaders, users, Data Analysts, IS teams and project teams to validate findings and support process and system decisions.
• Support the design, documentation, maintenance, and improvement of cross-functional processes. Help define or use relevant measures to assess whether changes deliver the expected results.

• At least 5 years of business process analysis experience across multiple functions and systems, including hands-on modeling of current and future processes, root-cause analysis, and identifying improvements through simplification, redesign, or automation.
• A recognized certificate in business process modeling and proven practical experience modeling processes at organizational, event-response, and actor/task levels.
• Practical knowledge of business analysis methods, including stakeholder analysis, investigation techniques, business cases, and requirements engineering. A business analysis certificate is an advantage, not a requirement.
• A track record of delivering complex improvement initiatives against agreed objectives and timelines.
• Knowledge of Lean Six Sigma methods and tools.
• Understanding of master data management and data flows across the project lifecycle.
• Ability to create Power BI reports and dashboards and use basic SQL for data exploration.
• Understanding of key operational measures and performance indicators.
• Strong communication and collaboration skills, including the ability to work with stakeholders at different organizational levels.·
• Written and spoken English at B2 level or higher.
• Lean Six Sigma Green Belt certification.
• Experience with SAP or Salesforce (SFDC).
• Experience applying automation, including AI-enabled approaches, to process improvement.

• Annual financial bonus
• Flexible working hours
• Hybrid work / Home Office option
• Meal allowance or subsidized meals in the company canteen (depending on location)
• 5 weeks of vacation
• Career growth opportunities (development within ABB locations worldwide)
• Offices in the center (easy access by train, bus, and tram)
• Language courses, both group and individual
• Mobile phone and attractive corporate tariff for you and up to five family members
• Paid leave for major life events (wedding, childbirth, funeral, blood donation, relocation)
• Company events (Christmas party, Family Day, Career Days, team-building activities, and more)
• MultiSport card for sports and leisure activities
• Contribution to a flexible benefits portal (2%–3%)
• Discounts from our partners (vehicle purchases, train travel, holidays, and more)

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.