Business & Process Analyst

Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led events in over a dozen specialist markets. These are typically not-to-be-missed live and on-demand B2B events where industries convene and people gather to do business.

We also provide data and digital content, as well as year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads.

This role is based in our Amsterdam, Netherlands Office.

• Net new retention: Build a churn-risk score for first-year exhibitors and sponsors; flag at-risk accounts to Sales before rebooking opens.
• Customer journey: Help us mapping the ‘net new’ customer journey end to end, from contract to rebook; find the drop-off points and propose fixes.
• Churn & rebook insights: Analyse why customers stay or leave; turn findings into a monthly insight pack for BD and Sales leadership.
• Sales process & CRM: Improve Salesforce data quality, pipeline hygiene and conversion reporting (together with Sales Ops).
• Communication streamlining: Audit pre, during and post-event customer comms with Commercial Marketing; cut duplication and sharpen the message.
• Ancillary web development: Support content, data and testing for customer-facing digital products and pages (with Commercial Marketing).
• Event-led BD: Support the CPHI Frankfurt 2027 sales cycle with account research, outreach lists and follow-up analytics.

Key Priorities

Help us build the net new retention model

• 100% of net new accounts risk-scored; at-risk list with Sales before rebooking opens

Help us map the net new customer journey

• Top drop-off points identified, with fixes agreed with Commercial Marketing

Streamline customer communications

• One customer comms calendar; fewer, sharper touchpoints per account

Deliver the ancillary web priorities

• Priority pages and digital products live, together with Commercial Marketing

What makes this role Unique

🎯 Real Impact from Day One: Your analysis decides which customers we fight to keep, and how

📊 Master the Commercial Stack: Salesforce, churn analytics, customer journeys and digital products. Skills that travel anywhere

🤝 Cross-Functional Collaboration: Work directly with Sales, Commercial Marketing and Operations, and present to senior leadership (not just observe from the sidelines)

🌍 Global Exposure: Work on CPHI, one of the world’s largest pharma event portfolios, with international teams across time zones

Education: Currently enrolled in a Bachelor’s or Master’s degree program, preferably in Economics , Business Economics, Data Analytics or a related field.

• Analytical storyteller: Turns complex data into clear narratives and actions (dashboards, presentations).
• Curious problem-solver: Asks why customers behave the way they do, and validates ideas with data.
• Collaborative communicator: Works across Sales, Marketing and Ops; comfortable in meetings and with senior stakeholders.
• Ownership & initiative: Takes a project from question to result without waiting to be asked.

Additional Information

This internship opportunity is available for 5 to 6 months, starting on February 1st, 2027.

As this is a learning internship, candidates must be actively enrolled in a university program throughout the duration of the internship, with a major relevant to the field. Unfortunately, we cannot consider applications from individuals who have already completed their studies for this specific role(Learning internship). However, we encourage you to explore other opportunities at Informa that may better align with your qualifications.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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