Business analyst in legal services

You will play a critical role in the successful delivery of projects. You will be expected to take full ownership of business requirements - being fully responsible for identifying business SMEs, gathering requirements, specifying effective business processes, and supporting business case development or feasibility studies. You will work collaboratively with the wider business, forming a bridge between business as usual and change teams, being agile in your approach, quick to learn and able to work through challenging problems. Day-to-day you will have a huge amount of exposure and contact with key stakeholders from across the firm, including Directors, Senior Managers and Partners.

• Identify key business SMEs and gather business requirements according to business needs and wants
• Detail business requirements of the product and/or feature (e.g., facilitating journey mapping) in question
• Compare and contrast existing and required capabilities, determine necessary analysis activities (e.g., user flows) to define practical solutions, assist with the creation of proof of concept, etc.
• Standardise and optimise current processes to enable system deployments, new features, new legal products, value added services, etc.
• Liaise with product owners and third-party suppliers to ensure business requirements are turned into technical specifications
• Create test plans and develop test scripts where necessary, aligned to business requirements
• Connect process efforts to other key initiatives to ensure broader strategic alignment and manage changes if/when needed
• Understand stakeholder management techniques and interventions to foster adoption of new features and/or products
• Analyse and manage requirements in collaboration with product managers through interviews, workshop facilitation, documentation, etc.
• Support product/platform management with risk assessments and mitigation activities
• Act as liaison with SMEs in the development of business requirements regarding process/workflow design components. Analyse and resolve escalated problems, coordinating associated activity through various areas while providing timely updates to stakeholders
• Troubleshoot issues and engage appropriate support teams for resolution, and inform business leaders and product managers of status
• Collaborate with the Project Manager or Project Lead on contribution to the delivery of the overall project within timeframe, meeting Project Milestones as required
• Adopt best practices and tools for business analysis execution and ensure correct processes are followed
• Create, amend, and maintain detailed analysis documentation
• Build effective relationships with key and senior stakeholders across the business
• Identify and understand the inter dependencies of the project and links to other projects within the Change Portfolio
• Contribute to tracking lessons learned on the project to contribute to better project delivery and management.

• 3-4+ years business analysis experience
• Excellent knowledge of and competency in using a variety of business analysis tools
• Experience of working with project stakeholders to understand objectives and needs and to negotiate consensus
• Experience of negotiating timescales and resources with internal and external delivery teams.
• Pro-active and takes initiative with a focus on driving progress and delivery
• Personable and confident, able to build relationships with colleagues, key stakeholders, and suppliers
• Able to deal effectively with others; using appropriate interpersonal styles and methods to ensure consensus and positive working relationships within the project environment
• Able to communicate with individuals and groups clearly and succinctly in a variety of situations and at all levels; communicating in a focused and compelling way that drives others' thoughts and actions; engages the audience and helps them understand and retain the message
• Adaptable and flexible in approach; able to maintain effectiveness when experiencing changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
• Able to effectively manage own workload
• Resilient and calm under pressure
• Strong presenter
• Methodical and analytical in approach
• Able to demonstrate a creative approach to problem solving
• Excellent attention to detail and organisational skills
• Excellent influencing and negotiation skills
• Able to work independently and as part of a team.

• We strive to create a fully diverse and inclusive workplace where all our people are empowered to fulfil their potential.
• We are proud of our agile working culture and are always happy to talk flexible working.