business analyst in fintech

Salmon Group Ltd operates in financial services, with the Customer Service Business Analytics team supporting CS and Debit business operations across growing debit portfolios.

• Engage in business and systems analysis focused on IT integration within the banking sector;
• Manage changes end-to-end by documenting requirements, aligning with product and engineering teams, and accepting deliverables;
• Coordinate across CS, Credit Product, Risk, Collections, and other departments;
• Create BRDs, FSDs, specifications, User Stories, Test Cases, and Use Cases;
• Apply systems thinking, participate in testing, and collaborate with development teams;
• Investigate incidents and escalations, identify root causes, and implement lasting process or system fixes;
• Analyze operational data to identify opportunities to improve service quality, speed, and efficiency.

• 2+ Years of experience as a business analyst or in a similar role in fintech, banking, or a digital company;
• Experience describing and optimizing business processes using BPMN, user flows, and use cases;
• Strong decision-making skills focused on empathetic solutions that balance development costs with business objectives;
• Basic SQL and experience with BI dashboards such as Metabase, Looker, Tableau, or similar;
• Understanding of CRM systems and ticketing platforms;
• Strong cross-functional communication and stakeholder management skills;
• English B2+;
• Nice to have: credit products such as POS lending and revolving credit, understanding of the credit lifecycle including origination, servicing, delinquency, and restructuring, experience in a regulated environment, Jira / Confluence.

• Location: Tbilisi, Georgia.