business analyst in banking

The Customer Service Business Analytics team bridges business and technology for CS and Debit operations. It translates operational needs into structured requirements for product and engineering teams and manages initiatives from requirements gathering through delivery acceptance across debit portfolios.

• Engage in business and systems analysis with an emphasis on IT integration within the banking sector;
• Manage changes end-to-end by documenting requirements, aligning with product and engineering teams, and accepting deliverables;
• Coordinate across CS, Credit Product, Risk, Collections, and other departments;
• Create BRDs, FSDs, specifications, User Stories, Test Cases, and Use Cases;
• Apply systems thinking, participate in testing, and collaborate with development teams;
• Investigate incidents and escalations, identify root causes, and turn findings into lasting process or system fixes;
• Analyze operational data to identify opportunities to improve service quality, speed, and efficiency.

• 2+ Years as a business analyst or in a similar role in fintech, banking, or a digital company;
• Experience describing and optimizing business processes using BPMN, user flows, and use cases;
• Strong decision-making skills focused on empathetic solutions that balance development costs with business objectives;
• Basic SQL skills and experience with BI dashboards such as Metabase, Looker, Tableau, or similar;
• Understanding of CRM systems and ticketing platforms;
• Strong cross-functional communication and stakeholder management skills;
• English B2+;
• Nice to have: credit products such as POS lending and revolving credit, understanding of the credit lifecycle including origination, servicing, delinquency, and restructuring, experience in a regulated environment, Jira, Confluence.

• No conditions specified