business analyst in asset management

Royal London Asset Management is one of the UK's leading fund management companies, working with clients across the globe to achieve their investment goals. It maintains a long-term, client-driven focus and is committed to responsible investment.

• Lead business and data analysis for Client Group initiatives and complex change;
• Analyse and document CRM business processes, identifying opportunities for optimisation and automation;
• Evaluate CRM-centric solutions by considering feasibility, risks, costs and benefits, and recommend practical enhancements;
• Define and implement improvements to processes, systems and data across CRM and Client Services;
• Apply and embed agreed business analysis methods, tools and standards within the scrum framework and across the wider organisation;
• Translate business requirements into user stories, acceptance criteria and process documentation;
• Identify barriers to transformation and support the prioritisation and scoping of complex backlog items;
• Coach and guide less experienced team members and contribute to the business analysis community;
• Collaborate with technical teams to design and deliver solutions, ensuring data integrity, scalability and secure integration with other platforms.

• Experience as a Business Analyst, ideally within Asset Management;
• Strong SQL skills for interrogating data, supporting reporting requirements and ensuring data quality;
• Experience with Microsoft Dynamics 365 or similar enterprise CRM platforms;
• Proven experience in business and data modelling, process design and solution concepts;
• Ability to communicate complex CRM concepts clearly to technical and non-technical audiences;
• Specialist knowledge across CRM and client-related business areas;
• Commercial and customer-centric approach to solution delivery;
• Ability to build and nurture relationships with business stakeholders in a scrum environment;
• Proficiency in agile and scrum methodologies and experience in cross-functional teams;
• Skills in technical delivery for CRM and Client Service solutions.

• 28 Days of annual leave in addition to bank holidays;
• Up to 14% employer matching pension scheme;
• Private medical insurance.