business analyst for enterprise change

Pinsent Masons is a legal services firm. Its Digital Delivery & Change team delivers enterprise-wide programmes and projects, primarily sponsored by Business Operations and Finance functions.

• Introduce and manage business change across a broad range of change programmes and projects;
• Define business needs and identify solutions, impacts, problems and risks;
• Deliver successful change across business transformation, process improvement and technology design and implementation projects;
• Drive business improvement with an “AI first” mindset;
• Support the team in applying an “AI first” mindset;
• Learn, understand and apply new technologies as appropriate;
• Build a working understanding of technology strategy and digital transformation approaches;
• Articulate technology concepts using non-technical language.

• Proven experience working as a business analyst in a programme and project delivery environment;
• Experience across technology and business change projects throughout the full project lifecycle;
• Experience modelling with appropriate modelling tools, techniques and standards;
• Experience following business analysis best practices, policies, procedures and processes, adapting them to specific programme or project needs;
• Understanding of product management principles and product ownership techniques;
• Ability to create themes, epics, features and user stories aligned with business plans and strategic technology roadmaps;
• Ability to build rapport and strong working relationships with business stakeholders at all levels;
• Confidence to challenge and influence the status quo and manage business expectations;
• Expertise in workshop facilitation and customer engagement techniques across multiple locations;
• Ability to influence, negotiate and gain consensus where conflicting viewpoints exist;
• Ability to learn and apply new technologies;
• Nice to have: Experience in a legal or professional services setting, understanding of core legal systems such as iManage Work, Aderant Practice Management System and Interaction CRM.

• The role is based at the London, Birmingham or Manchester office locations;
• Hybrid model with 3 days from the office and 2 days from home;
• Standard working hours are 9.30am–5.30pm;
• Flexible working requests may be considered;
• The interview process typically includes two stages, with the first usually virtual and the second usually in person at the relevant office.