business analyst for digital products

COS offers ready-to-wear clothing and accessories focused on exceptional quality, lasting design, craftsmanship, innovation, and contemporary fashion.

• Secure Jira governance and improve guidelines while ensuring stakeholders are onboarded and delivering to expectations;
• Improve backlog health by increasing the percentage of well-defined user stories ready for development;
• Facilitate agile ceremonies, including backlog refinement sessions, and ensure development tasks are well-defined and actionable;
• Support the Product Manager in organising and leading stakeholder meetings and non-technical workshops;
• Coordinate with operational and development teams to resolve incidents and maintain system performance;
• Host knowledge transfer sessions and onboarding support for new team members or external consultants;
• Engage with UX/UI design teams to ensure business requirements are reflected in user experiences;
• Work with Data Analysts and Engineers to ensure data definitions and metrics are consistent and trustworthy;
• Lead the creation and delivery of feature requests in alignment with business goals and technical feasibility;
• Participate in daily stand-ups, sprint planning, retrospectives, and demos;
• Maintain Confluence pages and dashboards tracking requirement status, business rules, and changes.

• Experience as a Business Analyst or Delivery Lead;
• Proficient in Jira and Confluence;
• Proactively identify risks and blockers to drive continuous improvements;
• Skilled in writing and managing Jira tickets with thorough documentation of development work, bugs, and enhancements;
• Experienced in managing backlog priorities, owning backlog grooming, collaborating with the Product Manager, and contributing to feature and issue prioritisation;
• Skilled in collaborating with technical and business stakeholders to gather requirements, address risks, and align upcoming initiatives;
• Fluent in written and spoken English;
• Able to produce accurate, high-quality work, prioritise effectively, meet deadlines, and remain resilient under pressure;
• Able to analyse issues logically, use data and evidence to guide decisions, and anticipate and address issues;
• Able to communicate technical or complex points clearly and keep stakeholders informed;
• Able to collaborate constructively, share knowledge, support teammates, and accept feedback professionally;
• Adaptable, curious, and able to learn new tools and processes quickly.

• Full-time permanent contract based at the Head Office in London;
• Three days per week at the office and two days per week working remotely;
• Staff discount on H&M Group brands in stores and online;
• Participation in the H&M Incentive Program;
• Up to 20 days holiday;
• Annual health checks;
• Pension scheme;
• Discounts on activities and financial and lifestyle products via the benefits hub;
• Cycle to work scheme;
• Discounted gym membership;
• Employee assistance via Retail Trust;
• Private health and dental care.